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Volvo Cars Mobile
Mobile, AL
147 Reviews
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147 Reviews of Volvo Cars Mobile
May 20, 2023
The best service! !!! Highly recommend this team as they were kind, professional and knowledgeable! Will return as a repeat customer. !!! Highly recommend this team as they were kind, professional and knowledgeable! Will return as a repeat customer. More
by ANNA
Verified CustomerEmployees Worked With
Kendarrius Chatman, Vicki Reeves, Chase Cornell
May 20, 2023
Super attentive and personable, Extremely knowledgeable and answer every question easily. Made the whole process so easy and appreciated that no one was at all pushy. and answer every question easily. Made the whole process so easy and appreciated that no one was at all pushy. More
by BETHMLAW
Employees Worked With
Kendarrius Chatman, Vicki Reeves, Allen Love, Chase Cornell
May 18, 2023
World class customer experience! Both Chase and Vicki made my purchase easy and seamless! Will definitely recommend! Both Chase and Vicki made my purchase easy and seamless! Will definitely recommend! More
by CALATHAN1972
Employees Worked With
Kendarrius Chatman, Vicki Reeves, Chase Cornell
May 16, 2023
My salesperson Allen Love went above and beyond! I cannot say enough good things about my experience. The sales manager Kevin was also great! It was my best experience purchasing a vehicle. I plan t I cannot say enough good things about my experience. The sales manager Kevin was also great! It was my best experience purchasing a vehicle. I plan to only buy cars here . Thank you everyone! More
by ASHLEYMHANNAH90@ICLOUD.COM
Employees Worked With
Allen Love
May 16, 2023
Everyone was so friendly and helpful throughout the process. The service advisors and managers trusted me as the customer and never did anything to make me feel out of control of the process. This team process. The service advisors and managers trusted me as the customer and never did anything to make me feel out of control of the process. This team is amazing! More
by NOLAN.MACKEY1029
Employees Worked With
Melissa Gibbs, Laura Johnson
May 16, 2023
Laura Collier restores my faith in customer service. Top notch effort and they made sure to solve my issue, not just give lip service and "pass the buck" to the next dealership. Top notch effort and they made sure to solve my issue, not just give lip service and "pass the buck" to the next dealership. More
by SHERRITAYLOR
Employees Worked With
Laura Collier
May 12, 2023
Very impressed with how the service personnel handled my situation. Melissa Thanks. This individual is an asset to your company (service dept) situation. Melissa Thanks. This individual is an asset to your company (service dept) More
by RAINK0
Employees Worked With
Melissa service dept.
May 09, 2023
Dealership was very clean and professional. Mustafa sent a video of the car I was interested in and it was very informative . Mustafa sent a video of the car I was interested in and it was very informative . More
by MARTIN.JACKSON
Employees Worked With
Aldo Abad, April Hudson, Mustafa Elastal
May 08, 2023
If I could, I would give 0 stars. This is long, but I urge you to read this before deciding to purchase a vehicle through this dealership. Over a week ago, I had called about a us This is long, but I urge you to read this before deciding to purchase a vehicle through this dealership. Over a week ago, I had called about a used Volvo XC60 I saw on their website. I expressed my concern to the sales manager, Vicki Reeves, that I was in Louisiana and asked if everything could be done over e-mail / phone if we moved forward with this car. She assured me that it shouldn't be a problem. I decided to go ahead with the purchase of this car and submitted the credit application at 3:37pm on Friday. I didn't hear back from the dealership that evening. I tried calling that morning and the sales manager has a voicemail box that was full. I had called twice and then was finally able to leave a message. Vicki Reeves called back at 1:16, almost 22 hours after my husband and I submitted the credit application. We had been approved for the loan, and she would be sending over a link to submit a deposit electronically. At 4:07pm, my husband sent Vicki a follow up text after a few hours of not receiving the deposit link. She responded and said that another sales rep had the keys and was showing the vehicle to another customer. I would like to reiterate that I had been approved for financing on this vehicle and this dealership was letting another customer test drive. The other customer eventually purchased the vehicle. Meaning that within 2-3 hours, had been approved for financing and was able to purchase. While it took my husband and I almost an entire 24 hours to hear back about an approval of financing. I asked the sales manager, Vicki, to please give me a call so she could explain to me what happened. During this call, she said that a third party was interested in this vehicle and took it for a test drive, but because the second customer was waiting for financing, they had them bring the vehicle back as it was pending sale. Although the same situation was happening to me, with already approved financing, and I was not offered the same respect. I was told by Vicki that her and the General Manager, Aldo Abad (according to their website), were going to meet the following Monday to try and find me a similar vehicle for a similar price. I had to call Monday afternoon to ask for an update. Vicki told me that her and the GM haven't found me a vehicle yet and that's why she hadn't called to give me an update. She told me that she was going to go speak with the GM and see where he was in the process, and that she would give me a call back. I am still waiting on that call a week later. Terrible, terrible customer service and, in my opinion, rather shady business. At the end of the day, I am happy the car I had secured financing was sold to a different customer, so I have no relations with this dealership, Vicki Reeves, or the General Manager of Volvo Mobile. More
by kcreed
Employees Worked With
Vicki Reeves
