Volvo Cars North Miami

The worst dealership experience I've ever been to they cheat I've never been to a dealership that lies cheats and covers up things as much as this one ever in my life. I was lied to from the beginning about the I've never been to a dealership that lies cheats and covers up things as much as this one ever in my life. I was lied to from the beginning about the price about the car's condition Etc... I've had so many issues with this car it was under warranty I finally had the trade it in and take a $10,000 loss on it. I'm reporting this dealership to the Better Business Bureau and the state. They cheated me on the taxes on the fees also covered up a lot of issues on the vehicle that they are investigating currently. I have contacted Volvo corporate and they are handling these issues More

Online purchase from Ricky Jr - Effortless and Smooth Contacted Volvo North Miami and reached Ricky Jr to inquire/purchase a 2016 XC90. Ricky Jr was nothing short of amazing, answering all my inquires and Contacted Volvo North Miami and reached Ricky Jr to inquire/purchase a 2016 XC90. Ricky Jr was nothing short of amazing, answering all my inquires and was there every step of the way making the entire process effortless. I would highly recommend Ricky Jr and Volvo of North Miami. I bought the car out of state and on arrival they had a porter take me to dealership. From there Yogi had all my paperwork ready and unchanged from agreed to pricing. No hassle, and was on the road in beautiful XC90 Inscription that I got for a steal loaded to the gills! Drove the car back to Dallas TX 1400 miles and it ran like a champ! No issues and could not be happier with my purchase. Ricky Jr went over the top to make this deal happen as smooth as silk. Give them a call you wont regret it! More

Best Volvo dealer I couldn’t be happier for my wife, we went to other dealer but nothing compare to Volvo North Miami, best experience and great customer service. Thank I couldn’t be happier for my wife, we went to other dealer but nothing compare to Volvo North Miami, best experience and great customer service. Thank you Jose Rodriguez and Carlos Sacasas for all your help. More

es super Me siento super agradecido fui atendido como en ningun otro lugar al que fui gracias a Norman el vended or que me atendio es una bella pesona y al dep Me siento super agradecido fui atendido como en ningun otro lugar al que fui gracias a Norman el vended or que me atendio es una bella pesona y al departameto de services son bien profesinales en verdad estoy super complasido lo recomiendo al 100% gracias ??????????????👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻 More

Excellence is an Attitude The best thing about Volvo of North Miami, in my opinion, is the attitude of the employees. From the moment you walk in, or around the cars, you can t The best thing about Volvo of North Miami, in my opinion, is the attitude of the employees. From the moment you walk in, or around the cars, you can tell that this place is different. I bought an used S60 T5, and my experience was beyond exceptional. Personally I value honest, low pressure, friendly business. At Volvo North Miami, Ricky in the Used car area made sure that I got all of those things, and more. Not only was there no pressure, he was extremely knowledgeable and guided me through the buying experience. As a physician it is important that I drive a safe vehicle and Volvo is the way to go. I cannot express how extremely pleased I am with Ricky and the whole Volvo team. The customer service is A class and you will feel nothing but taken care of by my friend Rick and his team. SO! What are you waiting for?!? Go have fun and test drive some cars today, if not because you need to trade in your old one, then just to experience customer service unlike any other dealership around. Ask for Ricky and tell 'em I sent you. You won't be let down! More

Great car. Great price., GREAT people! Spoke to Norman on the phone and started working on a purchase. I count myself lucky to have had the opportunity to speak with him. Especially after m Spoke to Norman on the phone and started working on a purchase. I count myself lucky to have had the opportunity to speak with him. Especially after many of the other dealership representatives I spoke to. On the day I was to visit the dealership, Norman was sick so Ricky helped me complete my deal. Again, I count myself lucky. Ricky is a friendly, courteous man who gives his time generously and works hard to see that you leave satisfied. And he was successful in just that. We got the car we came for at the price we wanted. And when we had a problem with the interstate taxes and registration, Ricky huddled up with Marlon and they solved the problem. Everyone we spoke to there was friendly and helpful. I'm glad we bought from Volvo of North Miami and I wouldn't hesitate to buy from them again. More

NOTHING BUT LIES AND AGGRAVATION MY FAMILY AND I WENT IN ON 04/04/2017. We were told one price and ended up paying another. We were dealing with a sales person Ricky JR. said one thin MY FAMILY AND I WENT IN ON 04/04/2017. We were told one price and ended up paying another. We were dealing with a sales person Ricky JR. said one thing and did another, absolutely the worse. No follow through , complete lack of customer service. When we finally able to get the attention of the Manager Marlon Chavarria, the exact same results nothing but lies and absolutely no follow through. I would learn from our mistake and STAY FAR FAR AWAY, UNLESS YOU LIKE BEING MISLEAD AND LIED TO. More

Easiest car buying experience I've ever had. They gave me great service and a great price. I would recommend this dealership to all my friends and family. Next vehicle purchase i will definitely They gave me great service and a great price. I would recommend this dealership to all my friends and family. Next vehicle purchase i will definitely look there first More

Stay clear of this dealer Stay clear of Alejandro in the used car section. Put in a offer on one of their vehicles they had listed for sale. Didn't quite meet my offer, however Stay clear of Alejandro in the used car section. Put in a offer on one of their vehicles they had listed for sale. Didn't quite meet my offer, however I drove 2 hours away to view the vehicle. Extremely small dealer, was very interested in this particular vehicle so I put a $1000.00 deposit that they informed me was refundable. Due to the price not where I wanted it to be I canceled my interest was informed by Alejandro that he would put in with finance to have to my deposit refunded. Two weeks passed; emailed Alejandro and was informed he will follow up with them and then contact me... Never heard back. Three weeks passed; emailed Alejandro second time around and never heard back... Four weeks passed; emailed Alejandro for the third time stating its been a month and still have not received my deposit back... Five weeks went by and sent a fourth email and yet heard back from Alejandro so I attempted to contact the GM of the dealer and after a week of trying was unable to speak with him; they claimed he was either tied up or in a meeting. So I then filed a claim with my bank and with BBB in regards to my deposit refund.. Called the main operators phone claiming that a claim has been filed and I will be contacting my attorney this week... Received a phone call 15 mins later from the GM stating he was "unaware" of the matter and will have my refund processed asap.. Two days later it finally came through after 35 days my deposit was given. Worst customer Service I have ever experienced. Typical dealer; Alejandro was quick to respond to my emails when I showed a interest in the vehicle, but if I'm not making them money I'm nothing in they're eyes. I expected more from a Volvo dealer but basically what you expect from a Miami dealer... More

Bait and switch These guys called me up to get me out of my Volvo lease with 6 remaining payments left, they offered the same deal as I currently had, said they would These guys called me up to get me out of my Volvo lease with 6 remaining payments left, they offered the same deal as I currently had, said they would take the car as is, and said they would take care of the rest of the lease installments. After setting up an appointment they called me incessantly, emailed me, texted me - hounding me forgetting I had already agreed to come in and set a time to meet. Once I came in to the dealership they offered me a more expensive deal and changed their mind about taking the car as is. After hours of negotiations they finally agreed to honor the original deal (as that's why I agreed to come in) and pay for the remaining previous lease as they now had possession of the old car and title - but trust me it was not easy to have them agree to what they had offered. It's a week later and I just got a rather confrontational call by their sales manager Carlos Sacasas - whom I had never met or spoken to before. He yelled at me on the phone, told me I he would give me a check (that covers less than half of 2 -TWO) of the remaining six payments, that I have to drive an hour to pick it up, then explained in a horrendously condescending tone how to go to a bank and deposit a check, and then proceeded to hang up the phone. Lol - such professionalism. I've sorted out the problem with the finance company directly but I want to warn you that this dealership has seriously gone down hill after warren Henry sold it. If you do visit Volvo of north Miami make sure to avoid Carlos Sacasas and his fighting attitude at all costs. My account with the financing company is now past due because of these people and I'm trying to get that sorted out before it affects my credit. BEWARE! More