Volvo Cars North Miami

Management of this dealership is very bad. That’s why all employees working bad too. They destroying a Volvo brand value because the don’t care. Don’t recommend to buy anything there. Especial That’s why all employees working bad too. They destroying a Volvo brand value because the don’t care. Don’t recommend to buy anything there. Especially Marlin and Ricky. They are scammers More

Their service department is great Their sales department are filled with scam artists and frauds Starr clear and don’t ever buy a car here!!!!! When I was looking prior they were 8 k over competitors! Had are filled with scam artists and frauds Starr clear and don’t ever buy a car here!!!!! When I was looking prior they were 8 k over competitors! Had car delivered to my house from Delray Volvo and had great experiece! Two years later a fraudulent car salesman told me I had to come right in as I was over my mileage and change cars this week or my lease would go up 300 dollars! I call Volvo and reported this person as I was not over and would not need to pay more!!! ABDE BOUKA IS who called and lied and should honestly be fired!!! Fraudulent behavior dose not gain respect or get customers!!! Hopefully they fire him More

Experience was a mixed bag. The sales person was knowledgeable and helpful. However, 2 issues. First, I had my own financing with my credit union. Rather than tell me up-fro The sales person was knowledgeable and helpful. However, 2 issues. First, I had my own financing with my credit union. Rather than tell me up-front he would not accept credit union financing, the manager had sales and his finance manager offer to see if they could match or better the rate I had received. In hindsign, I should have said no, don't bother. After sitting and waiting for nearly two hours, I met with the finance person who presented me with their best rate, which was higher than my credit union. When I told her I'll go with my own financing, she proceeds to tell me that the manager will only honor the deal made if I use their financing, and as a policy they will not accept financing from a credit union because its not in their interests. Big banks, in her words, not mine, 'kick them back money' when they use them. Definitely unethical, possibly illegal, and unfair to the customer. I get it, they're in it to mak money. But if that's your policy, state that up-front so a customer can can make a decision on whether to do business or go elsewhere. That stunt cost me nearly 2 hours of my time and $575 ($7/mo more) because the rate was slightly higher. I think they took advantage because the dealership was so far away from where I lived and I had already agreed to the trade in of my old vehicle. If it had been a local dealership, I probably would have told them to kick rocks. Second issue was the CPO program. I reviewed the CARFAX prior to setting the appointment. Before offering the car as CPO, it indicates the inspection was performed, brake rotors replaced, four tires replaced, wipers replaced. When I examined the vehicle, I noticed immediately the tires were not new. Like most average people, I assumed replaces with new tires. After a little back and forth, the sales rep finally admitted that they will replace worn tires with used ones because the vehicle manufacture says its okay as long as they have 5/32" tread depth. On my trip home, I ran into some lite rain. When the wipers kicked on, instead of a clean windshield, STREAKS! because the wipers were old, not new. I didn't bother to check wipers on a Volvo CPO vehicle. I should have. That made me begin to wonder if any of the stated inspections or maintenance were actually completed. Little details make a big difference, because they determine confidence. Let's see how Volvo of Miami responds. More