Although the leasing process was great, I am having a huge issue with this dealership. In August 2020, in the middle of the Pandemic, I went there to search for a new car because my last leasing was about to end. I was searching for a different brand, different make. The seller Tito treated me very well and offered me a good deal. I said I would come back next month because I had a leasing about to end in one and half months. He offered me to leave the facility with a brand new car and they would take care of the last leasing month and the return fee payments of my Jeep Cherokee. Volvo offering me to cover my last installment was the key of the negotiation. I left the facility with my family in my new Volvo XC40 and left there our Jeep Cherokee. Jeep dealership from Hollywood took 6 to 7 months to contact us by phone to let us know our last payment and the return fee was not paid. Now, they are charging me a late fee which costs 3 times the price I actually owe them. That was a huge and negative surprise! I am having now to make A LOT of calls to Volvo to make sure this is going to solve with any kind of negotiation, and they are running away from me! Marlon, the manager, called me once, and unfortunately, I was not able to get his call at that moment. My mistake! I called him back 3 times in a row exactly 3 minutes after he has left a message on my phone and he didn't answer or called me back anymore. This has been a nightmare! The salesman blaming the manager, the manager running away from me, Jeep increasing the late fee every week and not wanting to negotiate. I have spent a lot of time on many calls, and on top of that, I will probably lose a lot of money because Jeep doesn't want to negotiate for the late payment caused by Volvo which is not my fault at all. Volvo is refusing to solve this matter. This is sooooooo frustrating, sooooo unprofessional. I would never think that Volvo, a luxury car dealership would treat a customer like that. Volvo should have handled this situation way differently.