Volvo Cars Princeton

I appreciate how seamless pick up and drop off are. This is a very different experience than when I drop off our other car Mercedes and I am expected to wait anywhere between 15 to 20 minutes for a ser This is a very different experience than when I drop off our other car Mercedes and I am expected to wait anywhere between 15 to 20 minutes for a service advisor. I also appreciated their ability to anticipate my needs ahead of time. There was a slight inconvenience of needing to bring my car back on a Friday afternoon when the low tire light went on after having new tires changed. It would have been helpful to have had the car driven by Volvo after the fact, knowing that the sensor may go off. That was a bit of an inconvenience, but addressed and taken care of fairly quickly. More

Very friendly staff as always and impeccable detail to quality of service by the very capable technicians quality of service by the very capable technicians More

The staff I interacted with were all very pleasant, professional and friendly. Brian was efficient, very thoughtful in explaining the service aspects and great in making sure things occurred smoothly a professional and friendly. Brian was efficient, very thoughtful in explaining the service aspects and great in making sure things occurred smoothly and in keeping me informed. I like that Brian is upfront with things, patient, and pleasant. I feel like I can trust what he's telling me, good or bad. He's also a good listener when I explain what is going on with the car and any concerns I have. He doesn't rush me, cut me off, or only half listen. He understands what the need is and helps to get positive results. This is the second time working with Brian. He's the best. More

Volvo always goes above and beyond and Emerson treats us like family Emerson is the best like family Emerson is the best More

Courteous , knowledgeable Delivered when promised. Explained in detail answered questions Made a quick appointment Explained in detail answered questions Made a quick appointment More

They made it smooth and easy They arranged to have someone pick me up at the train station & bring me to the dealership . Sean & Kathy were very helpful . someone pick me up at the train station & bring me to the dealership . Sean & Kathy were very helpful . More

Safety is what brought me to Volvo. Long Motor Group is what keeps me in them. Ease of transactions, excellent customer service and going the extra mile for the customer. Long Motor Group is what keeps me in them. Ease of transactions, excellent customer service and going the extra mile for the customer. More

Outstanding service 1. Understanding the situation 2. Explaining how the situation can be handled 3. Working with the client-oriented approach Understanding the situation 2. Explaining how the situation can be handled 3. Working with the client-oriented approach More

Emerson was professional and efficient, explaining what needed to be done and kept me updated throughout the process. needed to be done and kept me updated throughout the process. More

Sales rep was hard to understand sometimes but was dedicated to helping Arrived at a decent deal dedicated to helping Arrived at a decent deal More