Volvo Cars Seattle

My car was ready in advance of the timeline and service person called my cell phone promptly to notify me. I have owned my car since 2004 and they have always serviced it to my satisfaction. person called my cell phone promptly to notify me. I have owned my car since 2004 and they have always serviced it to my satisfaction. More

There had been some confusion with the internet scheduling of my service, but Bryan was quick to resolve the problem and had my car serviced and back to me with minimal waiting. He was thorough in scheduling of my service, but Bryan was quick to resolve the problem and had my car serviced and back to me with minimal waiting. He was thorough in discussing the upcoming periodic service and what I should keep an eye on regarding my brakes and tires. He is an outstanding service rep for your dealership! More

This is the third car we have purchased from Bob Byers and each time is a great customer experience. The staff including Tom and Matt are friendly and knowledgable about all the models of cars on the lot and each time is a great customer experience. The staff including Tom and Matt are friendly and knowledgable about all the models of cars on the lot. I especially love the fact that there is never any pressure to buy, they just want to ensure that their customers are educated on one of the bigger purchases they will make. I will continue to buy my cars from them as long as they are around! Thanks again for a great experience! More

I had a catastrophic tire failure (road hazard tear through the sidewall) on my 2013 S 60 R Design. Since the S 60 has no spare, my options were few. After talking with Kevin I called Volvo Roadside through the sidewall) on my 2013 S 60 R Design. Since the S 60 has no spare, my options were few. After talking with Kevin I called Volvo Roadside and they arranged for my car to be towed to Ravenna Volvo. As luck (?) would have it, Kevin had a couple of the exact tires that are OEM on my car (used, with nearly identical mileage) and called me to give me the option to have one put on my car. Naturally, I was glad to have to replace only one tire rather than 2 or all 4. From my first call (around 200 pm on Tuesday, December 4) through me picking up my car (about 1215 pm on Wednesday, December 5) Kevin was always pleasant, always helpful and thoroughly professional as well as understanding of my needs. On a scale of 10, I would give Kevin a 12 for his attitude, understanding, professionalism and promptness - both in getting my car back to me as soon as possible and for keeping me informed every step of the way. This time I dealt with Kevin but on other instances since 2008 I have dealt with others in the Service Department as well and I must say that each and every one of them has exhibited the same level of customer service as Kevin. I cannot say enough good things about the Service Department at Ravenna Volvo. All my experiences with you have been excellent or better. Thanks again to all who work in the Service Department! More

Have always been been treated well by Bob Byers Volvo and it's employees. They helped me through a challenge with an EMS recall. I am sold on this corporation. "Volvo for Life". Ed Szeliga it's employees. They helped me through a challenge with an EMS recall. I am sold on this corporation. "Volvo for Life". Ed Szeliga More

My service appointment was scheduled within 1 day of the request. I was given a complete explanation of the work that would be done and an estimate of the cost, both at the time a called to make an appoint request. I was given a complete explanation of the work that would be done and an estimate of the cost, both at the time a called to make an appointment and when a dropped my car off for service. My car was serviced at a new location, and I was pleasantly surprised to learn that the location offered complimentary shuttle service to and from the dealership. Steve (my service advisor) and all other staff were very friendly, and delivered service with a smile. Overall, this was a very pleasant experience. More

I had a great experience. Kevin met met when I walked in. I was a waiter and the Mechanic took the car to be serviced before I could walk over to the sales floor. 1/2 hour later, my LOF was done and the car I was a waiter and the Mechanic took the car to be serviced before I could walk over to the sales floor. 1/2 hour later, my LOF was done and the car was washed and waiting for me. Before I left, I was asked if I had any questions. An all around GREAT experience. More

I bought my 1998 Volvo in 2000 and still enjoy driving it. The car simply fits me. Originally, we had it serviced at a different dealership and based on a few conflicting reports, I don't think honesty wa it. The car simply fits me. Originally, we had it serviced at a different dealership and based on a few conflicting reports, I don't think honesty was their policy. That is why I started having the car serviced at Ravenna. The Ravenna service staff has always treated me with utmost respect and explained things to me in a language I could understand. Car service is expensive, but I feel I get my money's worth from Ravenna. When my husband and I decided we needed an all wheel drive vehicle, we considered other makes. By the time we had the options we felt we needed, other cars, while starting out with a lower sticker price, ended up being comparably priced. Again, the sales staff (Dick and Isaac) treated us with the same respect and honesty we get from Ravenna's service staff. And, JC worked his magic to make our loan happen. If I could give an even higher recommendation than all 'greats' I would. I find every aspect of Ravenna Volvo to be stellar. More

Although I rated the quality of work a 5 and the price a 5 this is my first visit to Ravenna Volvo and time will tell concerning the Quality of the work. Overall the experience was good but I would lik 5 this is my first visit to Ravenna Volvo and time will tell concerning the Quality of the work. Overall the experience was good but I would like to mention the following: At your facility in downtown Seatlle everytime I brought my vehicl in for service they would was the exterior. I always found this to be a really nice touch on behalf of the dealership. If my car was washed during this service call it is very hard to tell. I drive from Federal Way to bring my parents car in to your service department. My parents live in Elma, Washington and could go to Topping Volvo in Olympia but I have told them that you are a better dealership and service department. I hope that this will continue to be the case when you combine the two service departments. I have used the downtown facility for several years and was not expecting to be scheduled for the Ravenna facility but decided to try you out since your combining anyway. Thank you for your time. More

AC auto climate fan control not functioning. AC service was performed which resulted in discovery of significant dust buildup around cabin temp sensor; svc cleaned. We trust the system was tested thereaft was performed which resulted in discovery of significant dust buildup around cabin temp sensor; svc cleaned. We trust the system was tested thereafter. Recommend AC service reminder to customers, particularly in cars 7 years or older (ours is a 2004 XC70). More