Volvo Cars Walnut Creek

This dealer bought the car it was used. We didn't test drive to see if we liked it. And they bought a car. The next day, the wife went to work, she became ill with an allergy. The car w We didn't test drive to see if we liked it. And they bought a car. The next day, the wife went to work, she became ill with an allergy. The car was full of mice. And no one told us about it. We asked the dealer to pick up the car, he refused. So expect to be scammed at the Volvo dealership. More

Helpful, low pressure dealership with informed salespeople and good service. Trey is an excellent salesperson, I'm a happy customer. salespeople and good service. Trey is an excellent salesperson, I'm a happy customer. More

Great sales process. Friendly staff. Was able to purchase what I wanted with ease. Followup has been good to ensure I am satisfied. what I wanted with ease. Followup has been good to ensure I am satisfied. More

Easy to work with, done mostly online. Offered minimum for trade in, other dealerships offering 20% more. for trade in, other dealerships offering 20% more. More

DO NOT USE FOR MAINTENANCE OR SERVICE. If you plan to buy a Volvo, know that you can not rely on their maintenance or service department. DO NOT BUY A Volvo if you can't manage a trip to the next closest Vol a Volvo, know that you can not rely on their maintenance or service department. DO NOT BUY A Volvo if you can't manage a trip to the next closest Volvo service department. (Closest one to Walnut Creek is in San Leandro). We took our Volvo in for a regular scheduled 30k maintenance and for an entire year it was in and out of their service department with problems stemming from the various work they performed (power steering wasn't working, wheel noise when driving on freeway, oil leak after they replaced a part to fix the wheel that didn't end up fixing the wheel...to name a few). In addition, the seatbelt had a recall on it and when I took it in to get fixed the service manager said there was no fix for it, you just have to ensure every time you buckle it is not hung up on anything. After each visit I ended up having additional problems with the car so I decided to take it to Mckevitt Volvo in San Leandro. Their Service Department ended up fixing at least 5 problems on parts that Volvo of Walnut Creek replaced unnecessarily or incorrectly. They also replaced my seatbelt due to the recall. The drive to San Leandro is not convenient. We will not be buying another Volvo due to no reliable maintenance in our local area of Walnut Creek. The management at Volvo of Walnut Creek is useless, they tell your whatever they need to to get you out their door. More

There was an initial issue with the software, but I was leant a car for a few days and everything was resolved. Greg and Charles went out of their way to resolve the issue quickly and help me set it up. leant a car for a few days and everything was resolved. Greg and Charles went out of their way to resolve the issue quickly and help me set it up. More

It was such a pleasure working with Helen! She was so helpful and patient with us. This was our best car shopping experience to date! helpful and patient with us. This was our best car shopping experience to date! More

Zach and the entire team made my Internetsales Zach and the entire team made my Internet sales experience super easy and efficient. I love my ZEV. Zach and the entire team made my Internet sales experience super easy and efficient. I love my ZEV. More

Personnel are all professional but improvements are needed on (1) availability of sales team (2) updated tech experience to help automate the sales cycle (i.e. electronic FAQs, pamphlets with more car needed on (1) availability of sales team (2) updated tech experience to help automate the sales cycle (i.e. electronic FAQs, pamphlets with more car detail vs. what’s online, ability to schedule test drives vs. waiting around until sales is available, et al.) More

Car buying experience was excellent with Mary, sales associate who was extremely knowledgeable and helpful. They also had great inventory of XC60 Hybrids on stock compared to other dealerships in Bay Ar associate who was extremely knowledgeable and helpful. They also had great inventory of XC60 Hybrids on stock compared to other dealerships in Bay Area. More