Volvo Cars West Houston

Worked with Dennis Rethwisch recently on the purchase of our new XC60. The initial meet was actually fun, and we left feeling we would be back to buy a car having had such a good experience. When we did ret our new XC60. The initial meet was actually fun, and we left feeling we would be back to buy a car having had such a good experience. When we did return a week later Dennis made the buying experience as painless as possible, and then spent a good amount of time teaching us the features of the car to get us started. He also mentioned that he could “ deliver” the car a couple more times to help us learn the functions, and suggested we make a list of questions and come back for a (free) car wash and let him help us some more. More

My initial welcome was less than stellar, but Felipe made up for all of that. This overall score would have been lower without his steady involvement. The car was in for 20k mile service with a couple of iss up for all of that. This overall score would have been lower without his steady involvement. The car was in for 20k mile service with a couple of issues that also needed attention. It took over 24 hours, keeping my car overnight; however, Felipe offered and ensured that the car would be delivered to me (eliminating the cost of a 3rd Uber). I would have preferred if the young men who dropped off the car could have been knowledgeable and prepared to walk me through the services that had been provided; but instead, it was a sterile drop-off. And while I would say the overall service team 'passed' or was average (no damning complaints, thank goodness), perhaps management might ask Felipe to direct others on the team on personalized customer service to improve and provide a consistent total experience. More

Felipe was wonderful, and explained everything to me. I texted him that I was about 10 minutes away and he had my car brought up with the AC running so I could get into a comfortable car! Love the special texted him that I was about 10 minutes away and he had my car brought up with the AC running so I could get into a comfortable car! Love the special touches! More

I love bringing my car to this dealership, they place is so clean the the staff so courteous. so clean the the staff so courteous. More

Chris was very professional, a good communicator & easy to work with. to work with. More

Jordan was very professional and so easy to work with. He listened to everything I wanted in my new purchase and I am so pleased! listened to everything I wanted in my new purchase and I am so pleased! More

Service advisor very personable. Got me in and out very quickly. quickly. More

Everything was smooth at my second visit, when I just waited in dealership for my car to be done. First scheduled service not happened because I came Friday afternoon, and they were not able to provide m waited in dealership for my car to be done. First scheduled service not happened because I came Friday afternoon, and they were not able to provide me loaner through weekend, never had this problem with BMW. More

Very nice and professional people. Servic was excellent. Staffing always attentive. Cars was great condition. Financing was simple. No one force me to buy what I don’t want. Staffing always attentive. Cars was great condition. Financing was simple. No one force me to buy what I don’t want. More

Exceptional service, the team was knowledgeable, courteous and supported me with all my questions, concerns before and after purchase my purchase. Highly recommend this dealership. courteous and supported me with all my questions, concerns before and after purchase my purchase. Highly recommend this dealership. More