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Volvo Cars White Plains

Elmsford, NY

4.9
1,095 Reviews

262 East Main Street

Elmsford, NY

10523

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Showing 1,095 reviews

November 09, 2020

Excellent service and communicationAll work finished in Excellent service and communication All work finished in time Car was washed and dropped off at home in time Will use this facility for service aga More

by Manjeet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel
Nov 10, 2020 -

Volvo Cars White Plains responded

Hello! We are happy to see that you took advantage of our Pick Up and Delivery service. We thank you for your trust in our service department, and we always want to repay that with the best communication and information as possible so you can be sure your vehicle is in good hands. Thank you again and we look forward to seeing you next time.

November 05, 2020

I worked with Volvo Service Department. The service facility was extremely efficient, clean, modernized and Covid compliant All the staff were very friendly and helpful More

by Kat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel
Nov 06, 2020 -

Volvo Cars White Plains responded

Hi Kat! Thank you for all the kind words about our facilities and staff! We are doing all we can during these challenging times to adhere to CDC recommendations while keeping our facilities running as smoothly as possible! We know how stressful getting your vehicle serviced can be, so by welcoming you and explaining everything thoroughly, we hope to remove the pressure from the experience! Please let us know if there is anything else that we can do for you and your vehicle! Stay safe and take care! We're looking forward to seeing you next time!

November 04, 2020

I knew the model and I wanted and the representative ordered it for me. Unfortunately I received much less attention when I picked it up. More

by kapidolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Owen van Rossum, Eric Schmitt
Nov 04, 2020 -

Volvo Cars White Plains responded

Hello! I'm happy to hear that Owen was able to find you the model that you were looking for! We aim for welcoming, honest, and attentive in all parts of our processes. I would like to apologize for the perceived lack of attention that you felt during the delivery of your vehicle. If you have any questions on the features of your vehicles or if you have any concerns, we are only a phone call away and would be more than happy to help. I can also assure you that we're looking forward to seeing you again next time! Jeremy Abramson VP & Group Manager

November 04, 2020

Top class service throughout the entire process. The vehicle demo, paperwork and collecting the vehicle was seamless. Hands down the best experience I’ve had with a dealership. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Schmitt
Nov 06, 2020 -

Volvo Cars White Plains responded

Hi Mike! Thank you for the five star review and for sharing your story with us! It's wonderful to hear that our staff have earned your top spot for dealership experiences! Making the process smooth is exactly how we aim to remove all the pressure and stress from the experience! Please get in touch with us if there is anything else that we can do for you and your vehicle! Stay safe, take care, and see you next time!

November 03, 2020

Second time working on a lease with Owen and Volvo Cars White Plains. Always the BEST experience. Knowledgeable, straight-forward sales people with Owen being at the top of the list! More

by FrancineVitale22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Schmitt
Nov 04, 2020 -

Volvo Cars White Plains responded

Hi Francine! Thank you for all the kind words and for detailing your experience with us! We're happy to know that you had the opportunity to work with Owen as he is truly incredible! He knows the ins and outs of our vehicles and is eager to share his knowledge with others! If you have any questions or concerns about your new vehicle, we are only a phone call away and would be happy to help! Take care and stay safe!

November 03, 2020

John Sherwood was great. Great experience start to finish. Arguably the best car buying experience I’ve had. Car delivery exceeded my expectations. Post sale follow up was a nice touch. More

by Ben P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sherwood
Nov 04, 2020 -

Volvo Cars White Plains responded

Hi Ben! Thank you for sharing your experience with us! It's fantastic to hear that John did all he could to give us your top spot of car buying experiences! John is a wonderful part of our team and is sure to go the extra mile for our customers at every opportunity! Please get in touch with us if there is anything else that we can do for you and your vehicle! Stay safe and take care!

October 29, 2020

From start to finish the staff was courteous patient and professional. I didn’t have an appointment Jaynll explained the tutorials Clearly Did Great job More

by Gigi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Ruiz
Oct 30, 2020 -

Volvo Cars White Plains responded

Hi Gigi, Thank you for the great review. We always take the time to make sure our customers are making an informed and comfortable decision. If you need any further assistance, please do not hesitate to reach out. Thank you again and safe travels!

October 29, 2020

The staff is so personable and courteous. During this very trying time, of COVID-19 they go above and beyond to keep their customers safe. The waiting area is comfortable and appealing. It makes the time More

by tbiaggi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Schmitt
Oct 30, 2020 -

Volvo Cars White Plains responded

Thank you so much for your feedback! As we navigate through this tough time, we want all our customers to feel comfortable coming to the dealership, whether for sales or service. If we all work together, we will make it through. Please do not hesitate to reach out if you should need anything. Thank you again and be safe!

October 28, 2020

Stephanie W. was great to work with. She was responsive, answered all our questions and got us a great deal. The whole transaction was really easy and they found us the exact XC90 Recharge that we were loo More

by chu_k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Schmitt
Oct 28, 2020 -

Volvo Cars White Plains responded

Hello! We're so glad to hear that you had the chance to work alongside Stephanie in finding your next vehicle! Stephanie is on top of her game every day and is eager to help others with their vehicle needs! Congratulations again on your new Volvo XC90 Recharge! We're so excited for you and hope you enjoy driving it for years to come! Please take care and stay safe! We're looking forward to seeing you again next time!

October 28, 2020

Volvo service got my car serviced quickly because I had an appointment to keep. They were friendly, efficient and clean. The service visit was for a windshield wiper recall notice. More

by jbergonzi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helene
Oct 30, 2020 -

Volvo Cars White Plains responded

We take great pride in our service department. We do everything in our power to get you back on the road as quickly and safely as possible. We are glad you had a pleasant experience with us. Please let us know if there is anything else we can help with.

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