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Volvo Cars White Plains

Elmsford, NY

Overview
Reviews
4.9
1,099 Reviews
Call Dealership (844) 877-6569
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262 East Main Street

Elmsford, NY

10523

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Showing 1,099 reviews

November 14, 2020

Very responsive to customer and eager to make the service experience seamless and pleasant. Very good communication with customers everything done efficiently and without drama More

by Nykoob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drivers very pleasant , Eric Schmitt
Report | Print
Nov 16, 2020 -

Volvo Cars White Plains responded

Hello! We're glad to hear that you had a smooth and easy time with your service experience! We know how stressful getting service done on your vehicle can be and we're dedicated to removing the pressure from the experience! If we can do anything else for you and your vehicle, don't hesitate to get in touch with us! We're only a phone call away! Take care and stay safe!

Helpful
November 13, 2020

This week John Sherwood(sales) and Pamela Peralta (product specialist) delivered my new lease Volvo Inscription to me for 5 star plus service. I requested delivery because of the unprecedented time More

by MLD24680
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sherwood and Pam Peralta, Eric Schmitt
Report | Print
Nov 13, 2020 -

Volvo Cars White Plains responded

Hello! Thank you for sharing your experience with us! Congratulations on your new Volvo Inscription! We're happy to hear that you had the opportunity to work with John and Pam and that they were so attentive to our safety precautions! These are certainly challenging times, but we have adapted our processes to make sure that all of our staff and customers are safe. If you have any lingering questions or concerns about your new Volvo, we are only a phone call away and would be happy to answer, so you never have to set foot in our showroom! We hope that you are taking care and staying safe! See you next time!

Helpful
November 13, 2020

The service I received was excellent - having thr valet serviceWas a great help to me as I did not have help in bringing it there or picking the vehicle up More

by Smallberyl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in Service
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Nov 16, 2020 -

Volvo Cars White Plains responded

Hello! Thank you for leaving us a five star review! We're glad that you took advantage of our pick up and delivery system as we are doing all we can to make our customers feel safe during these challenging times. Please don't hesitate to get in touch with us if there is anything else that we can do to assist you! Take care and see you next time!

Helpful
November 11, 2020

It was a pleasure working with Steve Zinaman, who found me just the right car. Having Janyll Valencia, the Product Specialist, patiently demonstrate the vehicle technology was an unexpected treat. The show More

by smnolan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Zinaman, Janyll Valencia
Report | Print
Nov 13, 2020 -

Volvo Cars White Plains responded

Hello! Thank you for detailing your experience at our showroom for us! It really makes us smile hearing that you had a great time with Steve and Janyll! We know how patient both of them are with searching for your next vehicle, listening to what you are looking for, and showing you all the features of the vehicles that would be useful to you. We are glad to have them on our staff as they are incredible. If you have any lingering questions or concerns about your new vehicle, we are just a phone call away and would be happy to help! We're looking forward to seeing you again next time! Stay safe and take care!

Helpful
November 09, 2020

Excellent service and communicationAll work finished in Excellent service and communication All work finished in time Car was washed and dropped off at home in time Will use this facility for service aga More

by Manjeet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel
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Nov 10, 2020 -

Volvo Cars White Plains responded

Hello! We are happy to see that you took advantage of our Pick Up and Delivery service. We thank you for your trust in our service department, and we always want to repay that with the best communication and information as possible so you can be sure your vehicle is in good hands. Thank you again and we look forward to seeing you next time.

Helpful
November 05, 2020

I worked with Volvo Service Department. The service facility was extremely efficient, clean, modernized and Covid compliant All the staff were very friendly and helpful More

by Kat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Nov 06, 2020 -

Volvo Cars White Plains responded

Hi Kat! Thank you for all the kind words about our facilities and staff! We are doing all we can during these challenging times to adhere to CDC recommendations while keeping our facilities running as smoothly as possible! We know how stressful getting your vehicle serviced can be, so by welcoming you and explaining everything thoroughly, we hope to remove the pressure from the experience! Please let us know if there is anything else that we can do for you and your vehicle! Stay safe and take care! We're looking forward to seeing you next time!

Helpful
November 04, 2020

I knew the model and I wanted and the representative ordered it for me. Unfortunately I received much less attention when I picked it up. More

by kapidolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Owen van Rossum, Eric Schmitt
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Nov 04, 2020 -

Volvo Cars White Plains responded

Hello! I'm happy to hear that Owen was able to find you the model that you were looking for! We aim for welcoming, honest, and attentive in all parts of our processes. I would like to apologize for the perceived lack of attention that you felt during the delivery of your vehicle. If you have any questions on the features of your vehicles or if you have any concerns, we are only a phone call away and would be more than happy to help. I can also assure you that we're looking forward to seeing you again next time! Jeremy Abramson VP & Group Manager

Helpful
November 04, 2020

Top class service throughout the entire process. The vehicle demo, paperwork and collecting the vehicle was seamless. Hands down the best experience I’ve had with a dealership. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Schmitt
Report | Print
Nov 06, 2020 -

Volvo Cars White Plains responded

Hi Mike! Thank you for the five star review and for sharing your story with us! It's wonderful to hear that our staff have earned your top spot for dealership experiences! Making the process smooth is exactly how we aim to remove all the pressure and stress from the experience! Please get in touch with us if there is anything else that we can do for you and your vehicle! Stay safe, take care, and see you next time!

Helpful
November 03, 2020

Second time working on a lease with Owen and Volvo Cars White Plains. Always the BEST experience. Knowledgeable, straight-forward sales people with Owen being at the top of the list! More

by FrancineVitale22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Schmitt
Report | Print
Nov 04, 2020 -

Volvo Cars White Plains responded

Hi Francine! Thank you for all the kind words and for detailing your experience with us! We're happy to know that you had the opportunity to work with Owen as he is truly incredible! He knows the ins and outs of our vehicles and is eager to share his knowledge with others! If you have any questions or concerns about your new vehicle, we are only a phone call away and would be happy to help! Take care and stay safe!

Helpful
November 03, 2020

John Sherwood was great. Great experience start to finish. Arguably the best car buying experience I’ve had. Car delivery exceeded my expectations. Post sale follow up was a nice touch. More

by Ben P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sherwood
Report | Print
Nov 04, 2020 -

Volvo Cars White Plains responded

Hi Ben! Thank you for sharing your experience with us! It's fantastic to hear that John did all he could to give us your top spot of car buying experiences! John is a wonderful part of our team and is sure to go the extra mile for our customers at every opportunity! Please get in touch with us if there is anything else that we can do for you and your vehicle! Stay safe and take care!

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