Volvo Cars Winston Salem

Recently I took my 2016 XC 90 in for a service. I bought my SUV December 23, 2019. Currently my vehicle has 67,000 miles on it. I was called later in the day to be informed that I would need to pay for seve my SUV December 23, 2019. Currently my vehicle has 67,000 miles on it. I was called later in the day to be informed that I would need to pay for several weeks of testing to ultimately attempt to apply for goodwill money to replace my engine and pistons. However, there was no Guarantee that goodwill money would aid in this cost. I was extremely confused how could a car that is supposed to last for a lifetime (as Volvo states) already need an engine replaced at 67,000 miles? I was told in the service department that it was best to get out now. I was kindly shown other vehicle so that I could purchase a ticket price on the car. Not only would they not negotiate the price they would also not give me payoff for my current vehicle therefore leaving me with a higher car payment because of a problem with manufacturing aluminum engines. I was told to choose a 2018 or higher to avoid this problem in another vehicle I purchased. I was also told this happens to multiple cars but unfortunately it was not a recall yet. Therefore, I would be responsible for the charges. When leaving the dealership I was told if I chose to purchase a new car they would not charge me the diagnostic fee. Even though they couldn’t diagnose my car they were just going to run a series of test because they thought they knew the problem and needed to prove it. I have purchased in my lifetime two cars from Volvo of the Triad and my family five or six. It didn’t used to be like other car dealerships. At this point the luxury of a Volvo service does not exist. It is just a basic car dealership with no amenities for those that choose to be Volvo drivers. The oil changes for life do not include if there’s an issue with your car. I would highly advise choosing another vehicle especially if Volvo of the Triad cannot stand behind the ones they sell. I am extremely disappointed! More

The service I received was excellent and the sales process was seamless. It was well worth the 50+ mile trip to Winston-Salem to purchase the car. Dennis rates 5 stars. process was seamless. It was well worth the 50+ mile trip to Winston-Salem to purchase the car. Dennis rates 5 stars. More

i bought a car from them carfax was showing 2 accidents they said employee owned unit was having a baby which i found out later was a lie when i ran autocheck on it came back with frame damage which was no they said employee owned unit was having a baby which i found out later was a lie when i ran autocheck on it came back with frame damage which was not on the carfax i called them sales manger stated he didnt care because autocheck will 90 percent of all auctions and dealers use is false does not matter car is worth half what i paid for it so i have had to file a complaint with dmv inspector and dealing with this bs stay away More

The only reason I gave 1 star is because I can’t give The only reason I gave 1 star is because I can’t give negative 10 stars. Long story short: 2016 engine blew up at 62,000 miles. This was my 26 year The only reason I gave 1 star is because I can’t give negative 10 stars. Long story short: 2016 engine blew up at 62,000 miles. This was my 26 year old daughter’s first car she bought on her own. This dealership never diagnosed why the engine blew up. Speculated the timing belt skipped (a Volvo timing belt should last for 250k miles). Even if that was the case, that is a manufacturing issue. No blame could be placed on my daughter for the engine blowing up, although Volvo USA customer service tried to tell my husband the timing belt skipped because the spark plugs were 2k miles overdue to be changed (this is a mechanical impossibility). They wanted to charger her $16k for a new engine. Told us they would do us a favor and put a rebuilt one in for $10k or they would buy it from her for $6500. She owes $15k. There were no good options for her. We dealt with the local dealership, Volvo National and Volvo International in Sweden. They would not stand behind their motor. We would have gladly paid the labor to have a rebuilt motor put in, but we feel Volvo should have provided the motor at their cost. We felt that was reasonable. We weren’t looking for a hand out, but also knew Volvo needed to own some responsibility for the workmanship of this motor. There are lots of reports online of similar issues with no known cause (don’t take my word for it, do the research). I have gone to social media, and people have reached out with similar issues. One person reached out and said they did not go back to this dealership when they bought their second Volvo because the service department was so bad. Our next stop will be to the local news station. We do not want this to happen to anyone else. Do not invest 10s of thousands of dollars in a product that a company will not stand behind. Ralph in particular was very rude. When we had AAA come pick the car up they wouldn’t even tell the driver which car was my daughter’s. She had to go to the dealership to tell him. My daughter lives in Mooresville. When we found our own used engine and someone to put it in, so my daughter would only lose $4000 my husband walked into the dealership and the first thing Ralph said to my husband was “ you are a bold faced liar!” Who lets their people talk to customers like that? If choosing a different path so our daughter doesn’t have as much financial fallout from buying a lemon, then yes I guess he is a liar, because we originally told them we would sell them the car back. What I would have expected from a decent human being would have been understanding that we were able to make her bad situation a little better, but that did not happen. We had always heard Volvos were great cars, they last forever. That may have been the case for the Volvo of yesteryear, but that was not our experience with today’s Volvo. Buyer beware. However, if you feel you have to buy a Volvo, do me a personal favor and buy it anywhere but from this dealership. Our next stop...Modern Toyota! More

Can’t tell you how great it is to have a dealership that is willing to go the extra miles - literally! I’m located in Raleigh and they don’t hesitate to come pick up my car for service even though I’m a cou is willing to go the extra miles - literally! I’m located in Raleigh and they don’t hesitate to come pick up my car for service even though I’m a couple hours away. Such a convenience! Request Dayle to make your day a little extra special! He is a delight to work with!!! More

I bought a preowned V60 with a trade from Charleston, SC. Made the deal, drove up and vehicle was as described, they honored the deal, once in the business office, moved through the process quickly and profe Made the deal, drove up and vehicle was as described, they honored the deal, once in the business office, moved through the process quickly and professionally. Discovered at the last minute, they did not have the tool to remove the roof rack, and it was mailed to me within days. Outstanding folks, off the charts integrity, best internet sale experience by far, highly recommended. More

Was treated pleasantly and professionally throughout the entire process. I bought a 2020 XC60 and these people (or team, I should say) really do care and strive to make your experience as convenient as poss entire process. I bought a 2020 XC60 and these people (or team, I should say) really do care and strive to make your experience as convenient as possible. 10/10 would recommend sales, service, all of the above. More

Classic bait and switch company!!! DO NOT - believe the internet pricing on their cars!! Complete waste of time if you aren’t trading in a vehicle or if you aren’t financing so they can manipulate numbers. internet pricing on their cars!! Complete waste of time if you aren’t trading in a vehicle or if you aren’t financing so they can manipulate numbers. I have pictures of cars with prices and as we were texting prices online were changing, which I also took pictures. Buyer beware!! I would give a zero star rating if I could. More

I travelled 10.5 hrs to pick up my Volvo S90 and it was worth it. Melissa Keffer was knowledgeable about all features of this elegant vehicle. worth it. Melissa Keffer was knowledgeable about all features of this elegant vehicle. More