The only reason I gave 1 star is because I can’t give
The only reason I gave 1 star is because I can’t give negative 10 stars. Long story short: 2016 engine blew up at 62,000 miles. This was my 26 year
The only reason I gave 1 star is because I can’t give negative 10 stars. Long story short: 2016 engine blew up at 62,000 miles. This was my 26 year old daughter’s first car she bought on her own. This dealership never diagnosed why the engine blew up. Speculated the timing belt skipped (a Volvo timing belt should last for 250k miles). Even if that was the case, that is a manufacturing issue. No blame could be placed on my daughter for the engine blowing up, although Volvo USA customer service tried to tell my husband the timing belt skipped because the spark plugs were 2k miles overdue to be changed (this is a mechanical impossibility).
They wanted to charger her $16k for a new engine. Told us they would do us a favor and put a rebuilt one in for $10k or they would buy it from her for $6500. She owes $15k. There were no good options for her. We dealt with the local dealership, Volvo National and Volvo International in Sweden. They would not stand behind their motor. We would have gladly paid the labor to have a rebuilt motor put in, but we feel Volvo should have provided the motor at their cost. We felt that was reasonable. We weren’t looking for a hand out, but also knew Volvo needed to own some responsibility for the workmanship of this motor. There are lots of reports online of similar issues with no known cause (don’t take my word for it, do the research). I have gone to social media, and people have reached out with similar issues. One person reached out and said they did not go back to this dealership when they bought their second Volvo because the service department was so bad. Our next stop will be to the local news station. We do not want this to happen to anyone else. Do not invest 10s of thousands of dollars in a product that a company will not stand behind. Ralph in particular was very rude. When we had AAA come pick the car up they wouldn’t even tell the driver which car was my daughter’s. She had to go to the dealership to tell him. My daughter lives in Mooresville. When we found our own used engine and someone to put it in, so my daughter would only lose $4000 my husband walked into the dealership and the first thing Ralph said to my husband was “ you are a bold faced liar!” Who lets their people talk to customers like that? If choosing a different path so our daughter doesn’t have as much financial fallout from buying a lemon, then yes I guess he is a liar, because we originally told them we would sell them the car back. What I would have expected from a decent human being would have been understanding that we were able to make her bad situation a little better, but that did not happen.
We had always heard Volvos were great cars, they last forever. That may have been the case for the Volvo of yesteryear, but that was not our experience with today’s Volvo. Buyer beware. However, if you feel you have to buy a Volvo, do me a personal favor and buy it anywhere but from this dealership. Our next stop...Modern Toyota!