Volvo Cars Winston Salem

I admire the way Volvo of the Triad is run. Good people, all committed to an uncommon vision of total customer service. Honestly I never look forward to buying a car. I am no expert and it is hard to f all committed to an uncommon vision of total customer service. Honestly I never look forward to buying a car. I am no expert and it is hard to fight for a deal when you are up against the masters of negotiation. However, the team at Volvo of the Triad made it a pleasurable experience. I was initially very impressed by Andrew's professionalism, knowledge of the brand and commitment to the vision of total customer service. I felt assured that even if the worst happened with the new car, I would be taken care of. I needed that assurance as I am new to Volvo. Ashley was a great help, especially with my wife who I know felt more comfortable with her on the test drive. I also enjoyed working with her. Chris Carter was great to deal with on the back end (very cool - put me at ease). Immanuel's (the service tech's) honesty was greatly appreciated and immediately took the edge off of my curiosity by shooting straight with me regarding my questions about things that I might expect to deal with over the life of the car. So far so good on the car. I am happy with the quality of the Volvo, although it is very different than the Acura I used to drive. I feel very confident that if anything happens Volvo of the Triad will stand behind their product (as I bought a 2008 model). They have several programs outside the standard certified warranty to ensure customers are cared for, such as free roadside assistance for life. To me that makes a big difference in the way I feel driving this car. I am a very satisfied customer. In the cut throat market of car sales, this dealership certainly has an uncommon customer friendly approach. I encourage all buyers to do your homework before you go in there so you are prepared. However, do consider the importance of the team you will be working with during and after the sale. Also, consider that a good vehicle is worth a premium and they do a great job to find the very best vehicles for their inventory. They are not the cheapest dealership, but the quality of product and their uncommon approach to serving their customers is well worth every penny you will pay. More

Ashley was very knowledgeable about her product and explained the features about the car to us and answered all of our questions. Additionally, she was courteous and friendly. She traveled the 1 1/2 ho explained the features about the car to us and answered all of our questions. Additionally, she was courteous and friendly. She traveled the 1 1/2 hour distance to us to deliver the new car, and made the final paperwork go quickly and smoothly. More

This is my 3rd Volvo, and I can say i will buy another. I love the new direction Volvo is taking with the new designed S60 T6. I am very impressed with Andrew Robin, he treated me with respect and conducted love the new direction Volvo is taking with the new designed S60 T6. I am very impressed with Andrew Robin, he treated me with respect and conducted himself withthe professional manor I expect every time i walk into the dealership. I guarantee he will bend over backwards to make sure your experience will be as good as mine. More

Excellent from first step in dealer to delivery. Andrew is the guy to see. Every step of the process was pain free including delivery. Well done! is the guy to see. Every step of the process was pain free including delivery. Well done! More

The friendly service, honest dealing, not the usual bait and switch you find at most dealerships. I was so impressed with their service when my mom bought her Volvo I decided to buy one also. and switch you find at most dealerships. I was so impressed with their service when my mom bought her Volvo I decided to buy one also. More

Les and the entire staff at Volvo of the Triad are some of the most genuinely nice folks we have every dealt with as it pertains to purchasing vehicles. The positive attitudes of not only the sales force b of the most genuinely nice folks we have every dealt with as it pertains to purchasing vehicles. The positive attitudes of not only the sales force but also the men and women in service is second to none. I know when I take one of our vehicles in the girls in sales will meet me with a smile a good morning and a positive attitude. As a customer maintaining a good relationship after the sales is most important. Volvo of the Triad works hard at continuing the relationship after the sale and that is what brings us back. More

I called ahead of time regarding a specific vehicle. They asked if I would be willing to make 70 mile drive to visit their dealership. I did make the drive. Soon after I arrived there, my employer cal They asked if I would be willing to make 70 mile drive to visit their dealership. I did make the drive. Soon after I arrived there, my employer called me and needed me to go to work (it was a Saturday). I told salesman that I had to leave within 2 hours, by 3:15. They were quick and efficient from demonstration to closing the deal. I drove my new car off the lot at exactly 3:15. More

Great dealership to work with during the sales process and very accommodating after the purchase. Ashley was very knowledgeable about the XC60 and easy to work with. I'd certainly recommend her and the de and very accommodating after the purchase. Ashley was very knowledgeable about the XC60 and easy to work with. I'd certainly recommend her and the dealership to others. More

Extremely professional, outstanding customer service. Very accomodating, transparent and easy to deal with. Excellent price. I would go out of my way to work with this dealership again. Very accomodating, transparent and easy to deal with. Excellent price. I would go out of my way to work with this dealership again. More

When looking to purchae my new Volvo I emailed inventory requests to several dealers in my area. I only received a response back from two. I received timely response to my request. Throughout my purchase pr requests to several dealers in my area. I only received a response back from two. I received timely response to my request. Throughout my purchase process I was treated with a friendly approach and full transparency when it came to the financial end of my transaction. More