Volvo Cars of Louisville

Sarah is EXCELLENT Sarah took great care of me and my vehicle. Exceptional service. they discovered an issue with my transmission and fixed it all under warranty. Gre Sarah took great care of me and my vehicle. Exceptional service. they discovered an issue with my transmission and fixed it all under warranty. Great experience. Thank you. More

Dave Faircloth's Group is Trustworthy; Goes Above and Beyond I've brought my cars to Dave Faircloth for a long time...I trust my daughter's car to him which says a lot. His team has always gone above and beyond I've brought my cars to Dave Faircloth for a long time...I trust my daughter's car to him which says a lot. His team has always gone above and beyond to make sure our cars (especially those of my wife and daughter) are in top shape and dependable. My wife and her friends recently took our van to Gulf Shores for spring break - her friend remarked how quiet it was (and the van has well over 160K miles on it). Dave's team gave it a once over before the trip. I recommend his team for service whole-heartedly. More

I purchased a 2012 Certified Pre-Owned Volvo S60 from Diana Muir, 2/8/14, negotiating both purchase and trade-in on the phone. Although we live in the Nashville area, with two Volvo dealerships within 2 Diana Muir, 2/8/14, negotiating both purchase and trade-in on the phone. Although we live in the Nashville area, with two Volvo dealerships within 25 mi., my wife and I gladly drove 6 hours round-trip to Louisville with our 8-year-old daughter to conclude our business. Purchase and trade-in were both fair market (I did plenty of homework). There was no lowball trade offer or inflated asking price to insult my intelligence and lead to needless haggling with some sales manager. I got a good deal on a low-mileage CPO with NO hassles. My wife and I have been buying quality new, used, and CPO cars for 27 years, from Toyota to Mercedes, and this was the BEST experience. I can't overstate how courteous, knowledgable, and professional the staff at Volvo of Louisville (Sam Swope Dealerships) were. EVERYONE went out of their way to be helpful. Their mechanic stayed AFTER closing to fine-tune a little highway drift (slightly uneven front tire pressure) and to explain toe-in/toe-out trade-offs for this vehicle's handling and steering feedback. The finance manager shared great insights on managing our credit rating, and the receptionist made sure our 8 year-old daughter was comfortable and had plenty of free snacks (the kids play center is great.) Diana orchestrated the entire experience SEAMLESSLY. These are kind, honest people who know and love their cars, and more importantly, seem to actually love their customers. They WANT you to leave happy and come back - it's not "grab their money and push 'em out the door." Well, it worked because my wife is already considering downsizing her amazing '09 Honda Pilot Touring when our older daughter goes to college - and guess where she's decided to buy her Volvo? More

Will Harris was awesome! He is a great, no pressure sales guy. He went above and beyond the call of duty to accommodate my needs (and my family's needs, too), by offering to come in on his day off and trying guy. He went above and beyond the call of duty to accommodate my needs (and my family's needs, too), by offering to come in on his day off and trying to keep my three-year-old entertained. (Wow!) The rest of the staff at Volvo of Louisville were great also - very friendly, courteous, and helpful! I love my car and Volvo of Louisville! More

Our experience at Volvo of Louisville was very pleasurable and would recommend it to anyone. Nick E. was a very informative and entertaining salesperson and made us feel at ease. They were reasona pleasurable and would recommend it to anyone. Nick E. was a very informative and entertaining salesperson and made us feel at ease. They were reasonable in their pricing and negotiations, and very customer satisfaction oriented. Would go back in a heartbeat to do business with them. More

I picked up the phone to inquire about a vehicle I saw on line, and was immediately connected to Will. He was very friendly and informative over the phone, and we set up a time to meet at the dealership a c line, and was immediately connected to Will. He was very friendly and informative over the phone, and we set up a time to meet at the dealership a couple of days later. I was extremely comfortable with Will from the start and he was very knowledgeable about the cars. There was no pressure at all and he made the experience very easy. We test drove two or three Volvos before I left that day. Two days later, I phoned him about the car I was most interested in and we again sat down to chat. I was very, very happy about what was given as a discount on the Volvo and also very satisfied with the amount on the trade-in. I purchased a 2012 S60. I will highly recommend Volvo of Louisville, and especially Will Harris, "the bowtie guy"! Thanks everyone, David W. Hartley More