Volvo Cars of Manhattan

I purchased a Volvo Certified Pre-Owned vehicle from this dealership with approximately 260 miles on it, expecting the level of quality, inspection, and customer service that comes with buying a CPO vehicle dealership with approximately 260 miles on it, expecting the level of quality, inspection, and customer service that comes with buying a CPO vehicle from a luxury dealership. Unfortunately, that has not been my experience. Within the first few weeks of ownership, I discovered several issues that have left me questioning both the condition of the vehicle and the thoroughness of the CPO inspection. First, there was cosmetic damage that was not disclosed to me. I was told during the purchase process that there were no scratches or damage to the vehicle. However, after taking delivery, I found a significant paint chip and a scratch on the driver's-side mirror. What's particularly frustrating is that the paint damage can actually be seen in the video the dealership sent me before I purchased the car (you had to really zoom in). When I brought this to the dealership's attention, the proposed solution was to send me touch-up paint. That is not what I would consider an appropriate resolution for damage that was present before I ever took ownership of the vehicle. Then, after only about 600 miles, the vehicle displayed a warning indicating an issue that needs to be addressed. On top of that, the vehicle has had an apparent front-wheel alignment issue from the beginning, as it was pulling from the time I received it. These are not issues I would expect to encounter shortly after purchasing a CPO Volvo with only approximately 260 miles on it. More importantly, they make me question what else may not have been identified or addressed during the certification inspection. What has been most disappointing, however, has been the response from the dealership after the sale. I understand that issues can occasionally arise with any vehicle. What matters is how a dealership stands behind the vehicle and takes care of its customer when they do. Unfortunately, I have not felt that support. I purchased a luxury vehicle from a luxury dealership expecting a premium experience. Instead, only a few weeks into ownership, I am dealing with pre-existing cosmetic and mechanical concerns and having to arrange for another Volvo dealership to inspect issues that should have been identified before the vehicle was certified and sold. I gave the dealership an opportunity to make this right before writing this review. Unfortunately, the response and proposed resolution did not meet what I believe is a reasonable expectation for a CPO vehicle or a luxury dealership. I would strongly encourage anyone considering a CPO vehicle from this dealership to have an independent inspection done and to carefully verify every aspect of the vehicle's condition before taking delivery. This has been a very disappointing experience and certainly not the level of customer service I expected when purchasing a Volvo from a luxury dealership. More

I would strongly caution anyone considering leasing or purchasing a vehicle from Volvo Cars Manhattan. We leased an Volvo EX90 in July, and it has been nothing but a frustrating experience ever since. purchasing a vehicle from Volvo Cars Manhattan. We leased an Volvo EX90 in July, and it has been nothing but a frustrating experience ever since. The vehicle has already been in the shop three separate times for major issues, including being unable to charge or operate properly—completely unacceptable for a brand-new electric vehicle. The technology is unreliable at best. The system is consistently glitchy, and the Bluetooth connection rarely works, which defeats the purpose of a modern, tech-forward car. Today was the final straw: one of the windows stopped working entirely and is now stuck in the down position. Equally disappointing is the service experience. It is extremely difficult to get a service appointment in a timely manner, and loaner vehicles are almost never available—even when the car is inoperable. For a luxury brand, this level of customer support is simply not acceptable. Between the ongoing mechanical issues and the lack of responsive service, this has been an incredibly frustrating and inconvenient experience. I would strongly advise others to think twice before leasing or purchasing from this dealership. More

LIARS & THIEVES WORK HERE The service department is a bunch of liars and thieves. They charged $350 to inspect the vehicle and said it would be refunded if I chose any of the services provided. I chose bunch of liars and thieves. They charged $350 to inspect the vehicle and said it would be refunded if I chose any of the services provided. I chose 1/3 services provided and they charged the $350 anyway and wouldn't give back the car when I refused to pay it. After over an hour arguing with them, I had to bite the bullet and pay this $350 ransom. On top of that, they estimated $5,000 for the other 2 repairs (new battery, fix the rear camera). I ended up getting it done for $650 at Pep Boys and another dealer across the GW Bridge). Get your work done there instead of getting ripped off by these thieves. Would give them 0 stars if I could. More

I have a certified pre-owned polestar and it gets serviced at Volvo service center. The car comes with free maintenance for 2 yrs. Not to mention EVs require nearly 0 maintenance. Some filters an serviced at Volvo service center. The car comes with free maintenance for 2 yrs. Not to mention EVs require nearly 0 maintenance. Some filters and some simple checks. When I got there, they tried to extort me for $1,500 by saying my service wasnt covered and they need to perform all these services that are not part of the manual's recommendation. Then they said I would have to keep the car overnight if I wanted a Polestar technician (not volvo) to take a look. I waited 2 months to make an appointment because they originally told me that I had to wait for a technician to become available. Last, they told me they couldnt upgrade the software and would have to charge me if i wanted to do that. Please please please do not take your car here. Typical used car xx tactics to try and steal your money. Never going back here. I dealt with Dallanara. More

Dallanara took care of me and was super responsive and kept me well-informed during the whole thing. Danny, the service technician, did an amazing job and got my tricky brake issues all sorted out and f kept me well-informed during the whole thing. Danny, the service technician, did an amazing job and got my tricky brake issues all sorted out and fixed. More

Dallanara was amazing- from start to finish. Professional, personable and kept me informed throughout the process. It was get to meet CJ in person- I had an unresolved issue when he resolved for Professional, personable and kept me informed throughout the process. It was get to meet CJ in person- I had an unresolved issue when he resolved for me and just to say thanks. I do think the team needs more staff- sometimes not accessible as quickly to get a response. The team is constantly problem solving and you can see the hard work to meet the timeframes. More

When I brought my car in, they told me it was still under warranty. A week later, they called me and said the car was actually not under warranty, and that I would need to pay almost $4,000 to get it fixed. warranty. A week later, they called me and said the car was actually not under warranty, and that I would need to pay almost $4,000 to get it fixed. I told them I wasn’t willing to spend that much money on the repair, so they said they would charge me a $450 fee instead. Then I asked them to put the car back together so I could come pick it up. But when I got the car back, I noticed that the check engine light and other warning lights were on, even though there were no warning lights at all when I first brought the car in. I went back to talk to them about it, and they told me, “Since you didn’t have the repair done here, that’s just how it is.” It was a really bad experience. I hope others don’t go there to buy a car or get repairs done. More

Jahbari Williamson did a great job taking care of me. My car needed an NYS inspection and a troubleshooting of a clicking sound when braking and vibration during acceleration. Danny, the service technici My car needed an NYS inspection and a troubleshooting of a clicking sound when braking and vibration during acceleration. Danny, the service technician, is as good as they come. Recommended replacing the front right motor mount. Now it drives like brand new. They also did a courtesy wash, which is a nice touch. I highly recommend Volvo Cars of Manhattan if you need your Volvo serviced or repaired. More

Dallanara was very thorough when I came in for service. She provided me a list of options and followed up appropriately. Great job! She provided me a list of options and followed up appropriately. Great job! More

Dallanara Veloz is the best service agent. She home runs it everytime, always goes above and beyond. Will get your vehicle back to you with minimal delay. Top notch! She home runs it everytime, always goes above and beyond. Will get your vehicle back to you with minimal delay. Top notch! More