Volvo Cars of Queens

I was disappointed in yesterday's experience. I am an informed consumer who does their homework and there were a couple of issues. When I called to make the inspection appointment, I was told Volvo w informed consumer who does their homework and there were a couple of issues. When I called to make the inspection appointment, I was told Volvo would put my plates on. As I checked in yesterday, I was told that it would cost $39 for 1 front plastic bracket (I already have one on the back and amazon sells them as a pair for $15). That's fine - I expected to pay for the brackets but you replaced both brackets so apparently charged me for two? I was then told it was $80, after the fact, to screw them on. When I questioned the charges (the manhattan Volvo offered to do this as a courtesy but I couldn't get an appointment until late March) I was met with frustration and a threat to stop the inspection of my car. Then I was told, if I don't pay the money, you wouldn't pass my car so that felt like a threat as well. The manager was helpful and reduced the installation price so I did appreciate it but still left with a bad feeling. All in all, I won't be coming back. As a person who works in customer service, my advice to you is not nickel and dime customers. It's never worth it in the long run and if you take care of them, they end up coming back and spending more over time. Hopefully, you find this helpful. More

Quick turn around and very friendly staff. By the way, thank you for the loaner. Jennifer at the front office was a great with a lot of patience thank you for the loaner. Jennifer at the front office was a great with a lot of patience More

Volvo Cars of Queens treated us like family. They were considerate of my time and my safety. They listened to what I needed and provided excellent service and I got the car of my dreams! Jerry and the res considerate of my time and my safety. They listened to what I needed and provided excellent service and I got the car of my dreams! Jerry and the rest of the team at Volvo are professional, friendly, and respectful. I am extremely happy with my purchase! More

ExcellentOur salesperson was great Anita Excellent Our salesperson was great Anita Grancaric Very attentive , informative and no pressure She made the difference She was responsive to Excellent Our salesperson was great Anita Grancaric Very attentive , informative and no pressure She made the difference She was responsive to everything we asked and she followed up with us on everything More

Great car all went smooth with deal .I am impressed with all the functions in the car . Have called with questions and received answers quickly. all the functions in the car . Have called with questions and received answers quickly. More

Jerry was great, so helpful during the test drive and showed me exactly how to use all the bells and whistles in the car. Great experience showed me exactly how to use all the bells and whistles in the car. Great experience More

Dropped off my car early in the morning for a 10k mile service and to address certain issues. I was greeted by John who was friendly, and gave me a great time estimate of when my vehicle would be ready to service and to address certain issues. I was greeted by John who was friendly, and gave me a great time estimate of when my vehicle would be ready to pickup. Sure enough, all the issues were resolved and my car was ready to be picked up on time as promised. This is how a service department should operate. Thanks John and staff! More

I went in for a routine 10,000 maintenance check and waited for almost 3 hours. It was my first time there and the staff was unfriendly and not transparent about what to expect with timing and did not o waited for almost 3 hours. It was my first time there and the staff was unfriendly and not transparent about what to expect with timing and did not offer alternate transportation options. More

My car was returned with the entire interior drenched in a product used to “sterilize” the car after service. No attempt had been made to wipe down or dry the surfaces. The attendant who brought me my car a product used to “sterilize” the car after service. No attempt had been made to wipe down or dry the surfaces. The attendant who brought me my car was rude and gave me paper towels so i could dry it myself. The interior of my car is covered in stains from the product and has a smell which will not go. I reached out to one of the managers asking him to rectify this and arrange to have the car properly cleaned, i have not heard back. More

The car stayed for two days. Was not given status of the car on the second day. When we picked up the car. The car was dirty and not washed. like they normally do. car on the second day. When we picked up the car. The car was dirty and not washed. like they normally do. More