Volvo Cars of Queens

Awesome Experience My sales person was Dishen Li. He was very attentive and professional. He answered all of my questions very clearly. He made sure that this car was ex My sales person was Dishen Li. He was very attentive and professional. He answered all of my questions very clearly. He made sure that this car was exactly what I need. I would do business with him again. More

Great customer service Took a while and not much in snacks but employees are nice. They answered my questions. Wish there was more to do while wait. Not even new cars to loo Took a while and not much in snacks but employees are nice. They answered my questions. Wish there was more to do while wait. Not even new cars to look at More

Check Engine Light I wouldn’t recommend the service center to anyone. There is no reason why it took an entire summer and three loaner cars to resolve a check engine lig I wouldn’t recommend the service center to anyone. There is no reason why it took an entire summer and three loaner cars to resolve a check engine light. The car going back and forth into the service center and the situation being unresolved for such a long length of time. The level of customer service could definitely be worked on. There should be a certain level of humility when the service center is making the mistake. There is a disconnect and a disregard that having to bring a car back and forth to a shop is complete disruption to everyday life functioning. My impression that there was poor acceptance of the inconvenience that poor service placed on me the customer. There’s no plausible excuse that this situation had to make it up to Corporate level in order for it to be resolved. More

Experience I had very easy and pleasurable buying experience. Mr.Dishen was very professional, friendly, informative, honest with all aspects of buying a vehicle I had very easy and pleasurable buying experience. Mr.Dishen was very professional, friendly, informative, honest with all aspects of buying a vehicle and felt very comfortable and appreciated. Absolutely recommend him to anyone! More

Something new was damaged everytime i picked up my car Everytime i picked up my car something wasnt working. It was very frustrating bc I had to keep going back with my toddler. It took 2 months fully to g Everytime i picked up my car something wasnt working. It was very frustrating bc I had to keep going back with my toddler. It took 2 months fully to get my car fully going. Initially went to get my sun roof fixed. Then they messed up my steering wheel module. Then i had to leave my car there again. Then 1 week late finally realized they hit my car and messed up my bumper. Then had to wait and drop my car off again. Then wait a week and pick up my car again to only realize my cameras for 360 view was not working. I had to cancel my plans after picki g up my car while my toddler cried. Had to rush back to the dealer after leaving for them to fix it. They need to check everything in the car before giving it to the customers. This is very dangerous! I cannot drive without my camera. More

My car was held there longer than i expected ..More than one The receptionist Hemma is very hands on and very helpful and informative during the process of getting car repaired. The car now works and they poin The receptionist Hemma is very hands on and very helpful and informative during the process of getting car repaired. The car now works and they pointed out what is needed in the future to be done. More

Pre order next year's model The salesman Mr. Branden Shulman was informative and friendly. He advised me of the waiting period for next year's pre order. He handled all the neces The salesman Mr. Branden Shulman was informative and friendly. He advised me of the waiting period for next year's pre order. He handled all the necessary paper work so that all I would need to do is pick it up when the car arrives and has been prepped. More

Excellent experience with free Volvo service Thanks for allowing me to get service although I came wrong day. Also I didn’t have to wait to long. Enjoyed the spacious clean waiting room. Thanks for allowing me to get service although I came wrong day. Also I didn’t have to wait to long. Enjoyed the spacious clean waiting room. More

Tire change Caught a flat running over a nail and they were able to get me back on the road on the same day! Car came back spotless as well! Caught a flat running over a nail and they were able to get me back on the road on the same day! Car came back spotless as well! More

Exceptional customer service The sales person Brendon was very understanding and helpful throughout the whole transaction. I will definitely recommend my family ,friends and co-w The sales person Brendon was very understanding and helpful throughout the whole transaction. I will definitely recommend my family ,friends and co-workers to Brendon. More