Volvo Cars of Queens - Service Center

This service center is sub-par. I have 2x gotten my car back with garbage from the work scattered throughout. It's so unacceptable that I have to go pick up plasitc wrappers and the old parts myself. I cal back with garbage from the work scattered throughout. It's so unacceptable that I have to go pick up plasitc wrappers and the old parts myself. I called the manager, who apologized, but it happened the next time as well. Recently I have tried to get an appt. online for a repair and the virtual chat says they will call me - it's been 2 weeks and 2 chats and they don't call back. Totally dissatisfied. More

My initial appointment was changed due to lack of mechanics available. On service date it I had to wait for over five hours for work to be completed. mechanics available. On service date it I had to wait for over five hours for work to be completed. More

I had strange noise so I brought car to dealer Wednesday afternoon. They told me they couldn't do it same day because I didn't have appointment. I totally understood. But I didn't listen any answer until T afternoon. They told me they couldn't do it same day because I didn't have appointment. I totally understood. But I didn't listen any answer until Thursday afternoon. So I called they told me johm kunar was on the phone so they let him call me. But for 2 hour I didn't get any answer still. So I called again but they told me they let him call again(they were not kind at all at that time, they told me we are busy.). Few minutes later I got a call but they didn't check it yet. So they were going to check now. But until friday afternoon I still didn't get answer. I called several times, finally he told me they couldn't find anything wrong. So come, pickup car and comeback when it happens again. That meant it took for whole two days Just diagnosing what's wrong. When we brought car to dealership, We are expecting better service and knowledge for volvo car than local mechanic shop. But this time I couldn't see any of that. Very disappointed. More

when I arrived the car was taken and I explain the issue to john the car supposed to keep it for the day but I explained to John that I came from far and he did the best to service while waiting and d to john the car supposed to keep it for the day but I explained to John that I came from far and he did the best to service while waiting and done perfectly Thank you for your help More

They kept Volvo S60 2 weeks. Gave me a base Jetta loaner. Forgot to do inspection on car. Had to come again for that. And my front camera still does not work after they tried to fix it. Plus: bad covid pro Forgot to do inspection on car. Had to come again for that. And my front camera still does not work after they tried to fix it. Plus: bad covid protocols. After what happened on their service center (covid outbreak) my car wash washed or even cleaned the interior. Even Chevy does that. I expect better from volvo. More

My interaction with John Kunar was on of the worse My interaction with John Kunar was on of the worse customer service experience I've had.. I make a point to take my 2018 Volvo XC60 to the dealersh My interaction with John Kunar was on of the worse customer service experience I've had.. I make a point to take my 2018 Volvo XC60 to the dealership for any repair, complex or simple, rather than a local mechanic to receive the professionalism, care and service that I would expect from such an establishment. I expect and do not mind paying a premium for such service. What I do not expect is to be abused and treated disrespectfully by Mr. Kunar, who does not have any business being in your establishment in any role, never mind a customer facing role, which I think would be a key area to the success of your business. Based on my interaction with Mr. Kunar, I am sure this is not the first complaint you've received against him. I travel more than 15 miles across Queens by choice, to bring my car to your dealership for service. I will no longer do that just to be subjected to even worse service than a local area mechanic. I choose to take my business elsewhere and will make every effort as I am doing here to let your local management and Volvo's central franchisee management, know about my situation here. On 3/15, my wife brought our car for tire service because the tire had gone over a nail and developed a slow leak. In the end I paid approximately $900, for the total cost of replacing both front tires (even though I was told that the tires still had a little less than half of its expectancy) and an alignment. As I said, I do not mind paying the premium cost of your service because I put value in making sure that the work is done correctly- what I do mind is Mr. Kumar treating us like an annoyance because I tried to get clarification as to why I was being charged over $300, initially, for what I had thougth was a patch for a small puncture in the tire Mr. Kumar didn't bother to explain that the $300+ cost was to replace the tire, which I would have understood, but he merely, rudely and exasperatedly explained that "it was the cost of fixing the tire." It was as if I was asking so much from him. I can only guess what attitude Mr. Kunar showed my wife at your dealership and I'm glad I wasn't physically present at the time. I agreed to replace the tire- although I have brough the car in during my first year with the same problem and had it patched, based on Mr. Kunar's statement that "we (the dealership) do not patch tires." Since I was going to replace one tire, I thought it was also best to replace both front tires, to keep wheels balanced and aligned, as is usually recommended. Mr. Kunar's proposal to my suggestions was "it's up to you." Again, I do not mind paying for professional and knowledgeable service- none of which was provided by Mr. Kunar. More

One of my two issues was not fixed. The hood sensor keeps saying that the hood is opened, even though it is securely latched. I have to bring the car back and be without a vehicle again. saying that the hood is opened, even though it is securely latched. I have to bring the car back and be without a vehicle again. More

I worked with John Kunar to make sure the XC90 I was buying was a good shape. His team sent me a video going over the entire car. I was very happy with that. I have never had an issue at that Volvo serv buying was a good shape. His team sent me a video going over the entire car. I was very happy with that. I have never had an issue at that Volvo service location. More

The dealership is friendly, accommodating to, they listen and work so that all parties are happy & satisfied. I recommended the dealership to others. I would return. and work so that all parties are happy & satisfied. I recommended the dealership to others. I would return. More

John Kunar was very helpful in getting my repair done on my brand new car under warranty. A problem was found with the window that I was unaware of. I was able to have the work done right away my brand new car under warranty. A problem was found with the window that I was unaware of. I was able to have the work done right away More