Volvo Cars of Queens - Service Center

I’ll be back I came in for a relatively small problem without appointment. Tami at the reception desk still accepted me. Certainly I had to wait somewhat longer th I came in for a relatively small problem without appointment. Tami at the reception desk still accepted me. Certainly I had to wait somewhat longer than I expected but the waiting room was pleasant, making the wait better. I am happy to find this service and these people. Special thanks to Tami More

Good, but not great The service center is nice, advisors were quick, efficient and laid out basic costs for what I requested be looked at or done. I had asked for a loane The service center is nice, advisors were quick, efficient and laid out basic costs for what I requested be looked at or done. I had asked for a loaner and it was on the email that was sent to confirm my appointment. There were also other notes on the email, but advisor either didn't review, have or checked the email. So no loaner (why fight?) and the other items weren't brought up and I didn't feel like spending more $$ there anyway. Here are some ratings: Enthusiastic to help: meh Pleasant: Ok Efficient: Fair to Middle of the road Go back: Its convenient which is a plus More

My Experience with service at Volvo in Great Neck I spent several hours at the Volvo Service Center in Great Neck. The service was thorough with attention to all details related to my car, and also a I spent several hours at the Volvo Service Center in Great Neck. The service was thorough with attention to all details related to my car, and also a comfortable place for me to wait. There were refreshments that were thoughtful, a comfortable place to sit, and a television to watch if I chose to. The air conditioning was great especially because it was very hot outside. More

4 hours of waiting with an appointment, for nothing Went with a 2018 XC90 inscription which I thought had a passenger side exhaust separated and loosened by coming into contact with a curb. There was a Went with a 2018 XC90 inscription which I thought had a passenger side exhaust separated and loosened by coming into contact with a curb. There was a space between the exhaust pipe and the lower right portion of the vehicle. Not major but noticeable. I was told it was popped back into place but for a longer term fix, body work might be required. I was told after 2 hours and 45 minutes that the car was being washed. 1 hour and 15 minutes later the car was delivered to me and lo and behold, nothing was done to it at all. That is unacceptable. I will not go back to that place. If that is any example of the work product that Volvo dealer find acceptable then I probably will regret having made the move from Toyota to Volvo. Just as an aside, another customer was told his oil change would take 1 1/2 hours but 3 hrs later his car was brought out having sustained a gash in the driver's side door while in the shop for the oil change. More

Service Needed to have NYS inspection done before end of month. Told no appointments for two weeks. Yes we did purchase car from you Anyway August 2. Was my Needed to have NYS inspection done before end of month. Told no appointments for two weeks. Yes we did purchase car from you Anyway August 2. Was my appointment. Could not put car on Street for two days Needed wiper blades. Told $83,00 That’s insane , my Mercedes was $48 More

5 Star Customer Service Having car issues is stressful enough. The employees at this service station are not only knowledgeable and helpful, but they are patient and kind. Ni Having car issues is stressful enough. The employees at this service station are not only knowledgeable and helpful, but they are patient and kind. Nico, Larissa and Victoria are really thorough and explain all the information in a way I can understand and relate. Cars are definitely not my thing. More

Poor service Worst place to get your car serviced. But They do have snacks available. Customer service is below par! Victoria was my service agent.waited over 2 ho Worst place to get your car serviced. But They do have snacks available. Customer service is below par! Victoria was my service agent.waited over 2 hours and the job still wasn’t done. I have a 2018 XC 90 More

Collission Repair Very good service, car delivered in a good condition. Follow up review call and service call. Will recommend to other customers. Very good and comfort Very good service, car delivered in a good condition. Follow up review call and service call. Will recommend to other customers. Very good and comfortable waiting area with all computer options. More

smooth Excellent prompt service, comfortable environment, shuttle service, clean waiting area i highly recommend Volvo of queens for all your Volvo service Excellent prompt service, comfortable environment, shuttle service, clean waiting area i highly recommend Volvo of queens for all your Volvo service needs all was great More

Good service except Why I don’t give 5 stars to Queens of Volvo service dept bez I had been waited for 3 1/2 to get my car back. My car after services was very smooth Why I don’t give 5 stars to Queens of Volvo service dept bez I had been waited for 3 1/2 to get my car back. My car after services was very smooth. More