Volvo Cars of Queens - Service Center

My interaction with John Kunar was on of the worse My interaction with John Kunar was on of the worse customer service experience I've had.. I make a point to take my 2018 Volvo XC60 to the dealersh My interaction with John Kunar was on of the worse customer service experience I've had.. I make a point to take my 2018 Volvo XC60 to the dealership for any repair, complex or simple, rather than a local mechanic to receive the professionalism, care and service that I would expect from such an establishment. I expect and do not mind paying a premium for such service. What I do not expect is to be abused and treated disrespectfully by Mr. Kunar, who does not have any business being in your establishment in any role, never mind a customer facing role, which I think would be a key area to the success of your business. Based on my interaction with Mr. Kunar, I am sure this is not the first complaint you've received against him. I travel more than 15 miles across Queens by choice, to bring my car to your dealership for service. I will no longer do that just to be subjected to even worse service than a local area mechanic. I choose to take my business elsewhere and will make every effort as I am doing here to let your local management and Volvo's central franchisee management, know about my situation here. On 3/15, my wife brought our car for tire service because the tire had gone over a nail and developed a slow leak. In the end I paid approximately $900, for the total cost of replacing both front tires (even though I was told that the tires still had a little less than half of its expectancy) and an alignment. As I said, I do not mind paying the premium cost of your service because I put value in making sure that the work is done correctly- what I do mind is Mr. Kumar treating us like an annoyance because I tried to get clarification as to why I was being charged over $300, initially, for what I had thougth was a patch for a small puncture in the tire Mr. Kumar didn't bother to explain that the $300+ cost was to replace the tire, which I would have understood, but he merely, rudely and exasperatedly explained that "it was the cost of fixing the tire." It was as if I was asking so much from him. I can only guess what attitude Mr. Kunar showed my wife at your dealership and I'm glad I wasn't physically present at the time. I agreed to replace the tire- although I have brough the car in during my first year with the same problem and had it patched, based on Mr. Kunar's statement that "we (the dealership) do not patch tires." Since I was going to replace one tire, I thought it was also best to replace both front tires, to keep wheels balanced and aligned, as is usually recommended. Mr. Kunar's proposal to my suggestions was "it's up to you." Again, I do not mind paying for professional and knowledgeable service- none of which was provided by Mr. Kunar. More

One of my two issues was not fixed. The hood sensor keeps saying that the hood is opened, even though it is securely latched. I have to bring the car back and be without a vehicle again. saying that the hood is opened, even though it is securely latched. I have to bring the car back and be without a vehicle again. More

I worked with John Kunar to make sure the XC90 I was buying was a good shape. His team sent me a video going over the entire car. I was very happy with that. I have never had an issue at that Volvo serv buying was a good shape. His team sent me a video going over the entire car. I was very happy with that. I have never had an issue at that Volvo service location. More

The dealership is friendly, accommodating to, they listen and work so that all parties are happy & satisfied. I recommended the dealership to others. I would return. and work so that all parties are happy & satisfied. I recommended the dealership to others. I would return. More

John Kunar was very helpful in getting my repair done on my brand new car under warranty. A problem was found with the window that I was unaware of. I was able to have the work done right away my brand new car under warranty. A problem was found with the window that I was unaware of. I was able to have the work done right away More

Great work from the service staff and management of Volvo Cars of Queens. Highly recommended. I plan to continue using them to work on my car. Cars of Queens. Highly recommended. I plan to continue using them to work on my car. More

The Service Dept was very busy when I arrived but the work was done on time as stated and my car was washed. Representative was very helpful and courteous. work was done on time as stated and my car was washed. Representative was very helpful and courteous. More

The service was sub par no one explained anything you walk in and they look at you like you don’t belong there explain the problem and they just stair no acknowledgement that they understand no explanati walk in and they look at you like you don’t belong there explain the problem and they just stair no acknowledgement that they understand no explanation about what they will do or how long it will take you have to pull the information out. Picked up the car same experience they hand it back without saying anything. Very bizarre experience hard to explain. More

Great work and great customer service. Very helpful team and everything was done to my satisfaction. I would definitely recommend this dealership to a friend. and everything was done to my satisfaction. I would definitely recommend this dealership to a friend. More

Staff and service provided were excellent. The only negative was my 5 1/2 hour wait. However, the waiting room was clean and face masks and social distancing was observed. negative was my 5 1/2 hour wait. However, the waiting room was clean and face masks and social distancing was observed. More