Volvo of Tucson

Impeccable/Outstanding Customer Service! In early September 2015, my wife and I set out for a new car with safety as our number one priority (10 month old little girl). After some very intens In early September 2015, my wife and I set out for a new car with safety as our number one priority (10 month old little girl). After some very intense investigation online, we set out for a visit to Volvo of Tucson and were greeted immediately by one of the nicest and most cordial guys I've ever met: Rob Waterman. I can't begin to tell you how refreshing it is to know that there are still guys like Rob in sales, as our entire experience (from ordering to pickup 3 months later) was nothing short of outstanding. The process of ordering a 2016 XC90 from Sweden is far from flawless, but it was very clear that it was not Rob or anyone at Volvo of Tucson's fault, but rather lies on the back of Volvo Sweden (separate review on the ordering process with Volvo). Back to Rob...so after three months of torturing Rob with "any update?" on an almost biweekly basis (what can I say, its an unbelievable car!), it finally arrived. Now here is where things got interesting...So the car was slated to arrive on 12/10 to the Port of LA, and then needed to be transported to Tucson. After a week of no show in Tucson, Rob took the bull by the horns and got everyone from local to national on the phone in order to get the car to Tucson. Then, once the car arrived, during inspection they found a software fault that delayed the car for another week! Needless to say, I thought I would have a heart attack, not so much because I anticipated the car, but because this is a brand new car (fully paid for) and wouldn't start! This is where Rob shined...on a fully paid for car, a sales guy could have washed his hands of us and moved on to the next sale...but NOT Rob. Instead, Rob had daily communication with me (sometimes twice a day). got anyone and everyone involved to fix the problem, and then worked with the managers, owners to take care of me with the utmost respect (and even some financial incentive:)). My wife and I love Rob so much that we even bought a second car from him (2016 Volvo S60)! Words don't do Rob justice, and I can safely say that as long as Rob Waterman works at Volvo, I will be a proud Volvo owner for all future purchases. More

Parts department Jesus Guzman was outstanding. He took care of me and find just what I needed for my 2001 C70! Thank you very much Jesus Guzman Jesus Guzman was outstanding. He took care of me and find just what I needed for my 2001 C70! Thank you very much Jesus Guzman More

New Truck!! Don Nellis was my Sales rep and he gave me a good deal on a great truck. I want to thank all of the service staff for a pleasurable car buying experi Don Nellis was my Sales rep and he gave me a good deal on a great truck. I want to thank all of the service staff for a pleasurable car buying experience More

Best place to buy a used car My wife and I recently purchased a former leased 2014 Nissan at Volvo of Tucson after an extensive internet search and visits to other dealers. We wer My wife and I recently purchased a former leased 2014 Nissan at Volvo of Tucson after an extensive internet search and visits to other dealers. We were given the opportunity to examine the car and an extensive test drive for both drivers including highway, The car was exceptionally clean and appeared to have been well maintained. They gave us the Carfax history on the car and their Vehicle Inspection Checklist including the service they had performed, (new tires installed, filters, oil change etc). They also gave us a 3 yrs/ 300000 mile maintenance plan and a 3 mo /3000 mi warrenty. There was some back and forth price negociation but it was not unpleasant and we were able to arrive a fair price below KBB book value. The only downside was a rather low key attempt to sell us an extended warrenty and insurance plan that we did not want. More

Outstanding experience I met with Mike D. and his staff and they were able to get me the GMC Terrain for the price quoted and pitched in $500.00 extra for my trade to keep m I met with Mike D. and his staff and they were able to get me the GMC Terrain for the price quoted and pitched in $500.00 extra for my trade to keep my monthly payment and the amount requested. I would definitely recommend potential customers to check with Volvo of Tucson for their new and used car experience. More