I am a firm believer that a car dealership without the backing of excellent service center is a sinking ship. I drove from New York to Chesapeake when my left engine hood latch malfunctioned. It doesn't matter how many times I opened and shut it to reset the latch, it will not latch. I taped the hood for safety and made an appointment at Volvo of Virginia Beach. Advisor Mike Villaluz was extremely helpful and professional. To make a long story short, my latch is fixed and because it was just an adjustment, they didn't charge me anything. They also fix my wife's dead Fob (needed new battery). Mike is an asset to this dealership and the service center is highly recommended.