I bought a new 2018 V90 Volvo wagon, and chose to pay for it outright. First, mistake. Volvo Virginia Beach, only knows how to finance cars. They don't like cash. I was told because I gave them a check, which they asked for, it would take ten extra days to clear, which I was never told, delaying my receipt of a Title. I gave the Finance Manager, Shawn Porter, my Investor president's name and number to call and verify the funds were available and earmarked. No response or effort to do anything, but stare at me was made. I had bought two other Volvo's at this dealership, and have owned five. I had all of my Volvo's serviced there for many years, all with no difficulties. I have had excellent relationships with Travis Leathers, Joe Scalco,John Arnette, and David Osborne, but now under new ownership, 'striving for excellence' has taken on no implied meaning, at least behind the financial scene. Additionally, I was informed by the Finance Manager, who dogmatically stated I couldn't transfer my tags from my previous Volvo, which I was trading, because I was putting the new Volvo into a Trust name, my own, which was different from my own name. I was then informed by him, that as a precious DMV employee, he knew what he was doing. Additionally, and here comes the kicker, I wrote a check, he scolded and because of that, there would be an additional ten day delay. Then, arrogantly, he smiled and said, "It would take the DMV 6-10 weeks to provide you with a title, unless of course, you want to finance the car, or put your own name on it." But, before you write the check you may want to purchase one of our warranties, he said arrogantly as if I was going to plow the car into a wall. He then showed me one good for ten years at $3000+. When I informed him that I would probably be dead by then, and I was going to hold off, he became even more annoyed. I then wrote the check for the amount he gave me calculated on a Buyer's order, with the addition already typed up of new license plates for $45.00. He had had no intention of checking to see if he could transfer my handicapped plates nor had he made any inquiry to the DMV where he had worked, where leaving employment there, had used this leverage to get his current job. Additionally,he was perturbed that I had brought a complete certified copy of the Trust document, because if I hadn't I was told it would be an additionally delay ( My attorney, Neil Rose, at Wilcox Savage had told me that most automobile places only require the first and last signature pages of a Trust document to Title a car. They do not need to know the private information of individuals). This inappropriate unjust behavior went on for two hours. We weren't offered a bottle of water, a cup of coffee, let alone lunch. I had just spent $67,000 including the value of the Volvo I was trading, cash, and we were treated as if my husband an elderly now retired physician, and myself also a doctor, had come out of the wood pile with a bag of pennies, naked. Worse, the tags I wanted to transfer where Handicapped tags. Without handicapped tags my severely disabled husband would be at a hardship as would I. I carry equipment in my wagon so he can ambulate. He can only walk small distances with aids. However, getting handicapped tags requires a Title, which Mr. Finance Manager was delaying at least an extra ten days or more, because having left the DMV, he wasn't provided access to it's personnel or information, that may have helped us. Could we have transferred the tags? He made no effort to call them. Could he expedite getting a title? He made no effort to talk to his boss? Did he even offer his own name? No. We asked three times. It was only after he was finished with us, and I asked for his name did he finally give us his card. Great training Volvo Virginia Beach. I could go on. I finally decided to take the plates he'd had put on the car, which required the salesman, James Lee, to remove the plates from my traded Volvo. I was left with unnecessary illogical unacceptable delays, pending days at the DMV to return the plates from my traded car, attempt to facilitate a transfer of them, and if not reapply for handicapped tags, additional delays, and more time at the DMV. It was the worst experience my husband and I have ever had buying anything anywhere in the world. This rude, ill-prepared poorly trained "Finance Manager," with the people skills of a toad, treated us with visible disrespect, unable to used the minimal amount of skills required to resolve complex issues. He made the whole process and marketing effort to be the car dealer of excellence a mockery, let alone a mockery for Volvo's reputation. He embarrassed and mortified the outstanding salesman, James Lee, who worked with us to find the right new Volvo for our needs, and whose professionalism was above reproach, exemplary, and knowledgeable. Whatever Shawn's qualifications to hold the position he has been given by Volvo, none of them have prepared him for the customer service-oriented world, nor does he have the skill sets required to work with higher end consumers. I would like to add, I am not some kooky old woman with dirt under my fingernails, who has no idea what she's talking about. I hold advanced degrees, am an award winning pulitzer prize nominated author, an honoree and personal Achievement Award winner of Women in Business, a philanthropist and an active member of the Hampton Roads communities. I am currently appalled, disgusted and personally feel we were abused. I do not intend to ever purchase another car from this or any dealership owned by Wynne, and I intend to keep telling my story, because I am creditable and can prove it was true. All of it.