Recently, I scheduled an appointment at Voss Toyota on Heller Dr. in Dayton, OH (off US 35) for my vehicle that was making loud noises. As a concerned middle-class citizen, I do not have a ton of extra money, so I wanted to get my car checked and fixed as soon as possible. I set up my appointment and took time off of work to go to the dealership. When I arrived they said to me that the assessment would take around an hour. After waiting 57 minutes I went to ask how the process was going and they told me they had not even glanced at my car yet. When I asked why they said they had been over booked all morning. When I asked why they wasted my time and did not tell me this when I first arrived they said they didn’t know they were overbooked (how can you be overbooked all morning and then not know you are overbooked?). When I asked why they couldn’t tell me this half an hour or forty-five minutes in they said they did not have one second of free time (even though I was sitting 30 feet away) and there were only two people in the waiting room??? There were plenty of other employees around also where they could have had one of the other employees to tell me. I understand running behind, but to waste my time and lie about it is unacceptable…especially after I had an appointment. I will never go here again because clearly Voss Toyota does not respect their customers and their customers’ time. I left immediately. End of story. If you are thinking of going here- you should rethink your decision unless you love wasting your time and being bombarded with excuses.