Voyles Chrysler Dodge Jeep Ram of Birmingham

Bought two vehicles from hereWent back to get oil Bought two vehicles from here Went back to get oil changed and wouldnt honor the program I paid for at time of purchase ,blamed benchmark Sent a fr Bought two vehicles from here Went back to get oil changed and wouldnt honor the program I paid for at time of purchase ,blamed benchmark Sent a friend in and he bought a 65k ram Ask for my $100 referral Never received it kept blaming others for not putting it in during sale I buy two cars every two years 100 dollars made sure Hendricks gets all my business More

Since arriving in Birmingham, Voyles has serviced my 2007 Grand Cherokee. I met Ringo Hulsey first at the desk, who treated me fairly and honestly. He clearly understood what services the car needed an 2007 Grand Cherokee. I met Ringo Hulsey first at the desk, who treated me fairly and honestly. He clearly understood what services the car needed and, as an elderly woman, I was very pleased. He arranged a ride to the car rental while they kept my car. Later, when it died, he helped with the decision I faced by pricing repairs versus replacement. I never felt pressured to buy from Voyles or patronized by someone more knowledgeable. Ringo went beyond the minimum to assure that I had a positive experience. I have never had such attention, respect, or understanding. I recommend Ringo to anyone for his integrity and wilI definitely return to Voyles in Birmingham for car service. More

Salesperson said he would hold the keys as we had a 3 hour drive to dealership. 30 minutes out he called to say it sold. hour drive to dealership. 30 minutes out he called to say it sold. More

Sent my Chrysler Pacifica limited van in to have new radio installed. It has taken them over a month to do job and it is still not completed. told me wrong part was shipped to them and they sent my van radio installed. It has taken them over a month to do job and it is still not completed. told me wrong part was shipped to them and they sent my van back today to wait another 2 to 3 days for correct part to arrive. I wish I could add pictures of how they delivered it back to me. It was filthy. It had oil stains all over the overhead ceiling on the drivers side. I called and told them to come back immediately and pick up my van and take it back and clean my van up to the condition it was in when they got it. So now I have no transportation because they said they had no loaners. I have to wait now until they can fix plus clean my van back up. More

Super friendly people. Great service. Always very professional and courteous. Usually doesn't take to long to get my vehicle back. Would definitely recommend to others professional and courteous. Usually doesn't take to long to get my vehicle back. Would definitely recommend to others More

I wish I could give them zero stars they wrecked my jeep and won't even call me back horrible customer service I don't know what I'm going to have to do and won't even call me back horrible customer service I don't know what I'm going to have to do More

The service department is horrible! HORRIBLE!!! Never had a problem when it was Benchmark but now problem behind problem with no resolution. I’ve been told over and over again not to go to Voyles. I should’v a problem when it was Benchmark but now problem behind problem with no resolution. I’ve been told over and over again not to go to Voyles. I should’ve listened. Horrible More

I purchased a new Jeep Gladiator Rubicon 6 months ago and assured that, as a customer I would be given excellent service. Appointments are almost nonexistent with wait times exceeding 90 days out. I had a ai assured that, as a customer I would be given excellent service. Appointments are almost nonexistent with wait times exceeding 90 days out. I had a airbag check engine light on for over a month and have experienced nothing but frustration and a lack of care. I finally called Hendricks Automotive Group in Hover and was taken in immediately. While I waited they diagnosed the problem, ordered the part and I was out the door. That’s service. I can’t afford to return to Voyles. More

The worst dealership to buy a car from . I bought a 2019 keep wrangler sport from BenchMark jeep on 9/9/2019 and the car had a steering damper recall so I took the car to another dealership to do the recall keep wrangler sport from BenchMark jeep on 9/9/2019 and the car had a steering damper recall so I took the car to another dealership to do the recall and that was on 10/15/2020 and I found out the benchmark Jeep had claimed that they did the recall on the steering damper even though I never went back to them and I never authorized them to do the recall . When the other dealership checked the car they found out that the original steering damper is still on the car and Benchmark dealership NEVER did replace it and never did the recall even though they claim they did . And this is Fraud More

By far the worst experience I have had purchasing a vehicle. Salesman had 20+ years experience so he claimed, but was t very knowledgeable at all. I have purchased 7 Jeep/dodge vehicles from other de vehicle. Salesman had 20+ years experience so he claimed, but was t very knowledgeable at all. I have purchased 7 Jeep/dodge vehicles from other dealers and over 25 total vehicles total so I have a little experience. I will never go back to this place. Incompetent is the only word that fits. More