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W&L Subaru - Service Center

Northumberland, PA

4.7
2,088 Reviews

2,088 Reviews of W&L Subaru - Service Center

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February 19, 2020

I had three things addressed that day and the servicemen were finished faster than I ever imagined! I liked the quiet room, so I could read while I waited. Two men were talking when I arrived, so I found More

by Customer
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the girl that processed my recall order. She is the only one I spoke to.
Feb 20, 2020 -

W&L Subaru responded

Hi Cathy, thanks for the feedback! You are right, the quiet room should be quiet, and I agree, a sign (or signs) would probably help. I will definitely look into that for you. If you need anything else, just let us know!

February 19, 2020

My car was in for state inspection and 2 recalls -- all complimentary services. Apparently, the courtesy car wash isn't included with such appointments, because my car was returned to me dirty. Had it been More

by RSHEARER2
Recommend Dealer
Yes
Employees Worked With
Kris Little
Feb 19, 2020 -

W&L Subaru responded

Hi, thank you for letting us know we missed the free car wash when you were in for service. I'm very sorry that happened. Please feel free to stop in anytime to get that done. Again, my apologies. If there is anything else we can do for you, just let us know. Thanks, and have a great day!

February 19, 2020

Had an excellent experience purchasing the vehicle from start to finish. Three months after the purchase a recall came on my vehicle and I needed to take it in. The service center was equally fantastic. I More

by jstankoski
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2020 -

W&L Subaru responded

Thanks so much!

February 15, 2020

Very Professonal Great experience over all staff is very friendly and well knowledgeable! Going in for an oil change they noticed all of my tires were shot so I had t More

by harer302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Feb 18, 2020 -

W&L Subaru responded

Thanks! It was our pleasure to help you!

February 14, 2020

body shop new fender Total experience was awesome! From first call to completion of work. Thank you W & L Subaru for continued good service. Keep up the good work!! On m More

by lcgm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Winters, Kai Smith, and you receptionist was great
Feb 18, 2020 -

W&L Subaru responded

We are glad you had a good experience at our collision center! And thank you for your business over the years!

February 14, 2020

Kris was courteous and easy to deal with. He also suggested I have inspection done while there. Initially I declined, until Kris mentioned it was free. More

by taniamichael0
Recommend Dealer
Yes
Employees Worked With
Kris Little
Feb 14, 2020 -

W&L Subaru responded

We are very pleased that you had a great experience in service! Thanks for the review!

February 14, 2020

I Very Much Appreciation The Easy, Friendly and Professional Service and The Ability To Get A Loaner Car When my Service Call is Long! Kris was Great and I Absolutely Loved Driving the Little Pow More

by kristineisme18
Recommend Dealer
Yes
Employees Worked With
Kris Little
Feb 14, 2020 -

W&L Subaru responded

Thank you for taking the time to review our dealership! Have a great day!

February 13, 2020

All was good. Polite,efficient and timely. I have no complaints. Hot chocolate and cookies were good. That is about it I like the new facility. More

by audrey.wenner
Recommend Dealer
Yes
Employees Worked With
Kris Little
Feb 14, 2020 -

W&L Subaru responded

Thanks Audrey! We really appreciate your feedback!

February 12, 2020

The service was easy, fast and friendly. I love that I can schedule online. The waiting area is comfortable and quiet with fast internet which means I can work remotely. My only complaint is that it was a More

by carolinehfry
Recommend Dealer
Yes
Employees Worked With
Kris Little
Feb 12, 2020 -

W&L Subaru responded

Thanks for the feedback!

February 11, 2020

Service All the staff were very friendly. I believe his name was Luke, met me in the parking lot when i first got there because I was confused what to do sin More

by DBLAZER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think Isaac, and Luke were two that helped., Ken Heim
Feb 11, 2020 -

W&L Subaru responded

We are so pleased you had such a great experience in service! Thanks for posting!

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