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W&L Subaru - Service Center

Northumberland, PA

4.8
1,850 Reviews

1,850 Reviews of W&L Subaru - Service Center

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May 26, 2024

In no time they had the antenna replaced that was knocked off when they ran it through wash. They are friendly, courteous and very helpfu.l. More

by jvcew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember names
May 28, 2024 -

W&L Subaru responded

Thank you so much for your understanding. We apologize for the issue with the antenna, and we are glad to have been able to get that fixed for you. If you need anything else, just let us know!

May 23, 2024

When my car was smashed and new cars were not available, they loaned me a car till my new car arrived so I would not be inconvenienced. More

by dewalt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Coxe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

W&L Subaru responded

Thank you so much for the 5-star ratings! It was our pleasure offering the loaner! If you need anything at all just let us know!

May 18, 2024

Excellent service, kept me informed, respectable. . Highly recommend this dealership for continued service and sales More

by msrall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Heltzinger
May 28, 2024 -

W&L Subaru responded

Thank you, and have a great day!

May 18, 2024

I couldn't believe the number of cars in line to be serviced when we got there-I was tempted to reschedule, but Gavin told us we were a priority and it wouldn't take long. He was right. We were out of More

by rlradel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024 -

W&L Subaru responded

Thank you so much for taking the time to share your experience in our service department! Have a great day!

May 18, 2024

W & L Subaru has excellent service. A very nice showroom also. They take the time to listen to your problems. More

by gnwise
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024 -

W&L Subaru responded

Thanks so much!

May 18, 2024

Friendly, gets the jobs done, minimal wait time, offers a loaner if needed, clean waiting room with plenty of snacks/ drinks and stuff to keep you occupied. More

by toborgamy417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Coxe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Heltzinger
May 18, 2024 -

W&L Subaru responded

Thanks for the 5-star ratings!

May 16, 2024

They're kindnesses and professionalism go beyond excellent service! I am so happy to have chosen W&L as my dealership and service shop. More

by country_bliss10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

W&L Subaru responded

Thank you so much!

May 15, 2024

The people at WNL Subaru are excellent. They have an outstanding service department. They do excellent work and they show their appreciation for their customers. More

by Bill &Judy G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Bill &Judy G. responded

I love doing business with W&L Subaru. They have always treated me with courtesy and professionalism. They go out of their way to make the experience second to none. While they are not the closest dealership for me to get my car serviced, it is well worth driving the extra distance. I really appreciate Roy Beck and his team!

May 10, 2024

The service was very prompt in getting our vehicle back on the road. Interacting with employees was excellent. Thanks More

by steele.john11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

W&L Subaru responded

Thanks so much!

May 07, 2024

Very good customer service from the time I walked on the lot through the whole process. More

by auker3738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dutch (aka Andy) Gonsar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

W&L Subaru responded

Thanks for your review!

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