Waldorf Chevrolet Cadillac

Double crossed without even a phone call to apologize. Made a deal on a 2021 zl1 1le Camaro, left a deposit and was coming back to pick it up with my wife and 5 kids the next day after speaking with the d Made a deal on a 2021 zl1 1le Camaro, left a deposit and was coming back to pick it up with my wife and 5 kids the next day after speaking with the dealership and finance office in the morning to confirm everything. Was driving the 1 hour each way to pick up the car and I called to let them know that I was on my way at 2 pm on New Years Eve and they told me that they were selling the car to someone else for more money and I’d get my deposit back. I asked to have the GM call me, but got no phone call from anyone to explain or apologize. Terrible waste of time and energy to deal with liars and people without Honor. I would never ever buy from them again - this would’ve been my second $75k vehicle I purchased from them this year. Dumb. More

I have been a customer of Waldorf Chevy Cadillac since 2017. Purchased my 2014 Cadillac SRX from this dealership. I have all my services repairs from this dealership, sometime sitting waiting for hours, 2017. Purchased my 2014 Cadillac SRX from this dealership. I have all my services repairs from this dealership, sometime sitting waiting for hours, but that's not my complaint. My headlight went out and I took it to them for service. Complaining that I took it to Advanced auto and they changed the bulb, but the light seem dim compare to the other light, so I brought my car into the dealership. I was told that the HEADLIGHT was over OXIDIZED causing dimness. They replaced the DRIVER FRONT HEADLIGHT ASSEMBLY for a price of $987.00 didn't check before I left which I should had. Check the next morning and the darn bulb was still dim. Took the car back and was told the reason why my bulb was still dim is because GM replaced the bulb with amore efficient bulb because they where getting complaints. So my problems is I really didn't need the Headlight Assembly after all, since it didn't. make a difference on the dimness. I should had been told about the new replacement bulb, but never was.. I wanted a reimbursement for cost , but was offer a free oil change and tire rotation which isn't even $200.00. I believe they could have change the other bulb to make it match at least. I was told if the bulb was change it possibly could cause additional damage really. I believe I should had been told about the difference in the bulb prior to the Headlight Assembly being install, because the bulb still looks dim compare to the other. I will be speaking to the Better Business Bureau and the Attorney Generals office. Unsatisfied Customer, More

Worst dealership, do not waste your time. Poor management, no one is qualified for they’re job. I will be speaking with Chevrolet Corporate, Better Business Bureau, and Attorney Generals Office. management, no one is qualified for they’re job. I will be speaking with Chevrolet Corporate, Better Business Bureau, and Attorney Generals Office. More

This is concerns a very deceptive action by this dealership. I received a coupon in the mail for a service special. The special expires on August 31, 2021. I called the dealer to redeem the coupon a dealership. I received a coupon in the mail for a service special. The special expires on August 31, 2021. I called the dealer to redeem the coupon and I was told by the service representative that I could not get an appointment until September 2021 which is after the expiration date. Since I could not get an appointment before the expiration date through no fault of mine, I asked if the discount price will be honored after the expiration date. I was told that the discount would be honor and I would get a confirmation email. I never received the email. I sent an email to the service manager who seemed to be unfamiliar with the dealer’s discount promotion. I sent two emails to the general manager and did not receive a response. I still have not received the email confirmation which shows that the dealer never intended to honor the coupon special; therefore, this fake discount scheme will cost me full price (almost twice as much) if I want the service. More

The only thing I was not happy about it took longer than any other time and it was an a schedule appointment any other time and it was an a schedule appointment More

This dealer does not accept Chevy Reward points = BIG FAILURE. And it seems to take much longer to do service than it should. Other than that, no issues. FAILURE. And it seems to take much longer to do service than it should. Other than that, no issues. More

It’s funny that this dealership responds to each negative post, asking for the customer to contact them so they can make it right. I did that after they left me stranded on a test drive and their only soluti post, asking for the customer to contact them so they can make it right. I did that after they left me stranded on a test drive and their only solution for leaving me stranded was to try to sell me the exact Tahoe that broke down on me. This place is a joke! More

Unorganized favorite saying from supervision is I apologize. I get tried of hearing I apologize. I feel instead of apologizing make sure you people are doing there jobs. apologize. I get tried of hearing I apologize. I feel instead of apologizing make sure you people are doing there jobs. More

I wouldn't recommend this dealership, because I feel they tried to work on/ charge me almost $ 1,600 worth of work that if I had read the drivers manual would have realized what I thought was a problem they tried to work on/ charge me almost $ 1,600 worth of work that if I had read the drivers manual would have realized what I thought was a problem was normal for the car to do that. They are clearly the experts so I took it to them and I feel that I was almost taken advantage of. lucky for me I decided to take it somewhere else. I Believe I spoke with Mr. Beavers (Service Advisor Manager)(not sure if the name is right) about the situation. He said all the right things and tried to make it right and I appreciated that but the damage that Richard Rogan (service advisor) had done was irreversible. To many details to explain. IF I GOT THE MANAGERS NAME WRONG I APPOLOGIZE. More

A horrible experience from beginning to end. Would definitely not recommend this dealership. Woefully disappointing. Inept. Could not complete the work and then tried to overcharge me when the wo definitely not recommend this dealership. Woefully disappointing. Inept. Could not complete the work and then tried to overcharge me when the work was not done. Lies, Lies and more lies. More