Waldorf Honda

It was such an excellent experience working with Frank at the Honda in Waldorf, Maryland. He was very kind, knowledgeable and an all around great guy. I would definitely buy another car from them! the Honda in Waldorf, Maryland. He was very kind, knowledgeable and an all around great guy. I would definitely buy another car from them! More

I have been coming to this Service Center for a while now each time I come I am satisfied with the work and the mechanics. each time I come I am satisfied with the work and the mechanics. More

The staff are friendly and they make it their business to make sure the customer is happy. Even in the rain the agents make a bright day for us, the customers! make sure the customer is happy. Even in the rain the agents make a bright day for us, the customers! More

Shanice provided a great, no pressure sales experience. She was exceptionally knowledgeable on the models we were interested in, and very patient with us during the entire process. She followed up with u She was exceptionally knowledgeable on the models we were interested in, and very patient with us during the entire process. She followed up with us to make sure we were completely happy with our purchase and offered her information if we ever have any questions. She also went out of her way to ensure we were delivered the second key to the new vehicle, which had been inadvertently left at the manager's desk (saving us another trip from southern St. Mary's County). More

Romain was great! From start to finish. He had great energy! Answered all of my questions and was very knowledgeable. I would definitely recommend him! energy! Answered all of my questions and was very knowledgeable. I would definitely recommend him! More

Bert was the best!! he took his time to help me find the car I wanted. I would come back just because of Bert professionalism. car I wanted. I would come back just because of Bert professionalism. More

The service I received was exceptional. They went the extra miles to see what was covered under the warranty to save money for the cost of repairs. extra miles to see what was covered under the warranty to save money for the cost of repairs. More

Went in on a sat for something dealing with a part very clean, great customer service, very pleasant and social able staff made you fill very welcome. clean, great customer service, very pleasant and social able staff made you fill very welcome. More

I scheduled an appointment to get my AC fixed on a Wednesday evening. It was supposed to be done the same day, but when I arrived they said they wouldn't be able to look at it until the next day. I li Wednesday evening. It was supposed to be done the same day, but when I arrived they said they wouldn't be able to look at it until the next day. I live an hour away and had to find a way home as I now had to leave my car, which they offered no solution. Didn't hear anything about my car the next day, so another day with no car and no way to work. They called me Friday and said it was ready to be picked up. I had to find another way there (again) since they had my only car. I was told it was low on freon and they refilled it, but I only had the car for 2 years, and got it brand new from the dealer. I have never heard of freon running out that quickly so I looked it up and average replacement is 5-7 years. Their explanation was that there was either a slow leak or the freon was not full when I purchased it, but it would not be covered under warranty. This is the exact opposite of what I was told when I dropped the car off. I purchased brand new and have only ever taken it to honda so I did not cause any damage, but still had to pay for what clearly was a manufacturer issue. When I spoke to the manager, I was dismissed and simply told "well you have to pay it, that's it." The customer service and overall experience here was horrendous and, when my lease is up next year, I will not be doing business with Honda again. More

My service tech, Robyn Stroud was courteous, knowledgeable and very helpful. She kept me informed and followed up to make sure I was satisfied with the service received. knowledgeable and very helpful. She kept me informed and followed up to make sure I was satisfied with the service received. More