We took our car in for an oil change and tire rotation.. We made an appointment over the phone, changed it to another day online without any problems. They emailed a confirmation right away. A person called 2 days before the appointment to confirm. I was also able to move the appointment 30 minutes earlier due to my schedule. We then arrived 30 minutes early and Heather Sylvis, service advisor accommodated us and said it would take 1 hr.. The car was ready in an hour and we were on our way. Great!