Waldorf Honda

Attitude and Approach Really Does Matter!" I believe any company that makes conscious efforts to try to deliver great customer service to their customers (and inspect those efforts), will alway I believe any company that makes conscious efforts to try to deliver great customer service to their customers (and inspect those efforts), will always be in business! My experience as it relates to the service representative that assisted me was great! Bernard not only made sure my car was inspected properly but he took the time to explain the necessary steps I needed to take in order to get the most out of my car (going the extra mile was a plus in my gradebook). My experience as it relates to paying for the service was and has been poor (and this rating has no reflection on the great service that the service rep provided). Attitude and approach really does matter. After receiving the great service from Bernard, the cashier's (short african american lady my apologies I forgot her name) attitude was very insensitive and disrespectful. When I handed my debit card to her to pay, instead of her confirming with me whether I wanted the transaction to be a debit or credit, she took it upon herself to make the choice for me like it was her money. When I brought it to her attention which transaction I preferred, her attitude was and I quote "Oh Well". THIS WAS VERY DISRESPECTFUL! NO COMPANY has the legal right to just make that decision for customers unless the customer gives proper authorization for them to do so! Now this may seem small and non important to you as a company but was a HUGE deal to me because I made a 45 minute commute to come to your dealership to get my car service when there were several others I could have gone to (and got better service)--but I chose to come to yours. Unfortunately, when customers walk into your dealership/service department, it is one complete experience that we walk away with. So when one portion of the service is poor it tends to make the entire experience poor. I think its unfair to the service representative that provided me great service that this review falls under his name, but I could not find the casher's name or photo to write a review for her. Maybe she needs to have a place on your webpage where customers can share their experience so that the service rep doesn't have to take the hit for the poor service of others. Last, if this dealership/service department is serious about delivering impeccable service to their customers and serious about maintaining the customers they have for the long haul then you as dealership/service department might want to make some adjustments and/or modifications to how the cashiers interact with the customers as well. I do want to say that I NEVER write reviews and if I took the time (out of my very busy schedule) to give thought to writing this review then my experience was impacted in one way or another. Overall, I do want to give credit where credit is due... I was very pleased with Bernard's great service! More

Enjoyable Car Purchase I personally compare car shopping with the dentist, but this entire transaction from beginning to driving off the lot was great. Service could not hav I personally compare car shopping with the dentist, but this entire transaction from beginning to driving off the lot was great. Service could not have been better. Everyone was so helpful and pleasant, but at the same time very professional. Our salesman Harvey McSwain was absolutely wonderful. This was a late Sunday afternoon and everyone we dealt with acted like they were there just for us and happy about it! I would recommend this dealership to anyone looking for new or used and to ask for Harvey. I had a follow up call the very next day from Harvey just confirming he would be mailing our tags. Rebecca in finance was great too. She pointed out all the details and answered all of our questions. More

"Excellent" The staff was very nice and polite. They answer all my questions with expertise and help me in making the best decision on my purchase. I couldn't h The staff was very nice and polite. They answer all my questions with expertise and help me in making the best decision on my purchase. I couldn't have asked for better service. Robert Green , along with staff make anyone want to come again and tell a friend about the excellent service. Thank you HONDA OF WALDORF!! More

AWESOME Just purchased my second car this year and it couldn't have been any easier! The staff is wonderful, informative and quick to respond. We love the car Just purchased my second car this year and it couldn't have been any easier! The staff is wonderful, informative and quick to respond. We love the car and Waldorf Honda. We are customers for life and will recommend Waldorf Honda to anyone we know that needs a new or used car. Thank you for making the car buying experience easy. More

Service Bernard Dixson is one of the most pleasant individuals I have ever encountered. He absolutely rocks and made the whole car service experience easy an Bernard Dixson is one of the most pleasant individuals I have ever encountered. He absolutely rocks and made the whole car service experience easy and satisfying! More

Great Customer Service Polite staff; speedy service! Spoke with Bernard on the phone and he broke done all services, reasons necessary and the prices for each service. No su Polite staff; speedy service! Spoke with Bernard on the phone and he broke done all services, reasons necessary and the prices for each service. No surprises! More

My experience. From the time I got there I was promptly greeted and taken care of it was a very pleasant experience. Thank you very much John I will recommend you From the time I got there I was promptly greeted and taken care of it was a very pleasant experience. Thank you very much John I will recommend you to all my Friends. Great experience. More

Excellent ST an Mike were helpful and professional. Very little wait time and stress associated with the purchase and trade in of our Accord and purchase of a ST an Mike were helpful and professional. Very little wait time and stress associated with the purchase and trade in of our Accord and purchase of an Accord Hybrid. ST explained how the hybrid worked very well after our purchase. More

Great service I've been coming to this dealer ship for years. They have always been courteous and professional and fair. Mr. Bernard Dixson will go out of his way I've been coming to this dealer ship for years. They have always been courteous and professional and fair. Mr. Bernard Dixson will go out of his way to make sure you are satisfied with your service. I won't take my Honda to anyone ellse! More