In this modern world of a growing population of people who enjoy towing a light travel trailers one would think that the toyota dealer would be able to accommodate, especially after boasting a tow capacity of 5000#s and showing a little teardrop camper in their brochure. It was quite a surprise to learn that the Highlander comes with just a 4 pin electrical connector and there is NO WAY to get them to replace that with a 7way connector that is needed for a little camper like mine. Especially after paying $950.00 for the tow package. This day in age I do not expect to hear a reply of "we don't do that".. Now I need to resolve this problem myself when I was hoping to go Toyota all the way.. I have been sorely let down in this area.
The rest of the staff were great though I did find my own deal with a larger dealer in Cincinnati, they did match it.