Walkers Renton Mazda

We went to Walkers earlier this week to purchase a car for my daughter. We found a nice used Mazda 3 and made the purchase. However, the next day my daughter realized that the car did not have power locks for my daughter. We found a nice used Mazda 3 and made the purchase. However, the next day my daughter realized that the car did not have power locks and we returned to Walkers with the concern. The locks were a big deal for her due to the fact that she had just had her previous car stolen which prompted our car search. The first person we contacted was Lori Brown, the finance director, and she immediately took charge of our situation and began exploring options to resolve the problem. She reassured us that my daughter's happiness with her purchase was primary and never made us feel bad for missing the fact that the car did not have power locks. Lori contacted the managers of both the used and new car departments to help us find a solution. We met with several used and new car staff over the course of the next two days and I can honestly say that everyone we met was supportive and helpful. The used car manager even called me on his day off to check on our situation. I can't say enough nice things about the staff that helped us look at other cars that might fit all of my daughters needs. We were treated like friends, which is probably the highest compliment I can give to a business. When we decided to explore new car options, we were introduced to Jan Rac and Andreas Jennings. They were very knowledgeable, excellent to work with, and made the vehicle switch painless. Our experience was such that I can whole heartedly endorse Walker's Renton Mazda. A person typically gets to see the "true colors" of a business or staff when there is a problem or issue that needs solving. Multiple staff went well beyond typical "customer service" and, again, treated us like friends. I'm sure I'll do business with the fine people at Walkers again in the future. More

Ken gave us great service and was knowledgeable about the CX-5 we were interested in purchasing. Overall, we had a great experience and will go back when looking for another car. CX-5 we were interested in purchasing. Overall, we had a great experience and will go back when looking for another car. More

We were very impressed with AJ's service the day of the sale, along with Mr. Jennings aka Dr. Dre's friendliness as we picked up our new Mazda 3 that evening. the sale, along with Mr. Jennings aka Dr. Dre's friendliness as we picked up our new Mazda 3 that evening. More

Andreas was great, personable, down to earth, a 'good listener', charming and knowledgeable - and if he didn't know something, he said so, and found out. James (I 'think' I have the right james above - S listener', charming and knowledgeable - and if he didn't know something, he said so, and found out. James (I 'think' I have the right james above - Sales) was efficient and accommodating, he got the job done and he fixed things when they broke - meaning my Blue Tooth had not been setup as expected ... he had it installed ... I didnt' like the setup of the installation ... he had it corrected ... I was given a decent loaner ,,, I mentioned the gas and time it took me to run around to get this done, he filled my tank up personally! :) Great guys, both of them. And a car wash every time I visit ... sorry if that's setting a precedent ;) A quick word about Alden ... I never thought I would say the words "I met a really nice Finance guy at the Mazda Dealership when I bought my car ..." but I did ... I mean really!? These are not always our favourite encounters, and we don't always get close to the results that we want ... Alden... he was on my side!! Or if he wasn't, he did a very good job of making me feel that way. He wasn't pushy, he was good humoured, natural and professional, I didn't feel like he was hiding anything, playing his cards close to his chest at all - he was straight as a di. I felt like he was getting me the best contract, and giving the best service I could. Forgive my being so frank ... but there's no good cop / bad cop being played at Walker's Mazda, they're busy, not frilly, they're earthy, not pretentious .... this is the 3rd car I have bought from this company ... and I drive out of my way to get there. Highly recommend! Oh, adn I just went for my first service there for my brand new MX5 ... fast ... is the word that springs to mind! And on a busy summer Saturday, they called me as soon as it was ready. Very pleased customer, Laura More

Customer service was excellent. Very informative. Offered to let me have the car over-night. When I didn't want to give my phone or email on the first visit they were not pushy. Offered to let me have the car over-night. When I didn't want to give my phone or email on the first visit they were not pushy. More

I purchased a Mazda 3 sport recently from Walker's Renton Mazda. I did my research on the car and test drove it at multiple dealerships before deciding on the car. I then sent out requests for quotes Renton Mazda. I did my research on the car and test drove it at multiple dealerships before deciding on the car. I then sent out requests for quotes from all Mazda dealers around the Seattle area. I found James Morrison (the agent at Renton Mazda) to be very knowledgeable, courteous and straight forward with the pricing. He managed to not only match the quote from other agencies but also beat them. The most important thing about James for me was that he was knowledgeable about cars and the competition. This was something I found lacking at most of the dealerships. I would purchase again through Renton Mazda and look forward to getting a great deal from James. More

We had a great car buying experience. James was super friendly and personable. We will definitely use Walker's in the future and would highly recommend them. friendly and personable. We will definitely use Walker's in the future and would highly recommend them. More

James, Jonathon, and Lap were very nice, extremely helpful, knowledgeable about the car and the process of buying it, and the price I got was very good and right on target for my expectations as I had helpful, knowledgeable about the car and the process of buying it, and the price I got was very good and right on target for my expectations as I had researched the model and made some comparisons. They got the purchase taken care of and I was able to take the car home that day. The really nice thing was that I enjoyed the whole process and loved talking with them and was absolutely tickled about both their service and the car and the way everything had been handled. I've purchased many new cars and used cars over my many years, and I really enjoy saying that this was the most pleasant, easiest, stress free experience I've ever had buying a car. I would definitely recommend the folks that handled my purchase and the dealership as a whole. More

I've always had a great experience with this dealership; very friendly and personable!! I traded in my 2013 CX-5 for a Mazda3 and even though there were issues, they still got me the price I wan dealership; very friendly and personable!! I traded in my 2013 CX-5 for a Mazda3 and even though there were issues, they still got me the price I wanted and the car I wanted. The two people I dealt with worked together to help get me a great deal and a great car. I'd recommend this dealership to everybody. :) More

Doug returned my internet inquiry with in the hour. He gave me the bottom line price for the mazda speed over the phone and it was well below invoice and below what Kelly blue book had listed as the "Fair gave me the bottom line price for the mazda speed over the phone and it was well below invoice and below what Kelly blue book had listed as the "Fair bottom line Price". Went in and saw Doug. He flipped me the keys and let my wife and me take it for a test ride. Came back and did the deal for the phone quoted price. No Bait and switch or games. They matched the best financing I could find so that was easy as well. Even the Finance Office wasn't a hard sell experience. More