Wallace Hyundai
Stuart, FL
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630 Reviews of Wallace Hyundai
Jason was phenomenal. He made the entire process of getting a new lease quick and easy. He was extremely patient with me as I was deciding between two vehicles. Jason talk He made the entire process of getting a new lease quick and easy. He was extremely patient with me as I was deciding between two vehicles. Jason talked me through the features on both cars and ultimately helped me make the best decision. He is a true family man, very honest and cares about his customers. I couldn’t be more thrilled with my brand new Palisade Limited! This was my first Hyundai and I feel confident I will re-lease with them when this one is up. Thank you again Jason and to all the wonderful staff at Wallace Hyundai Stuart who helped my husband and I find the best and safest car for our family. Would recommend to all! More
This dealership is shady beyond belief! I came in wanting a Santa Cruz. I wanted the Limited trim level. They didn't have any on the lot in the color I wanted. They never mentioned they had I came in wanting a Santa Cruz. I wanted the Limited trim level. They didn't have any on the lot in the color I wanted. They never mentioned they had some at their dealership in Stuart (I never knew about the dealership in Stuart. I would have gone there!) While negotiating trade-in price of my car, they refused to give me my keys back when I wanted to walk. We weren't close on price and they held me hostage. They kept coming back to with different trade-in values and doing the shady routine of playing with the numbers to make it look like I was getting a good deal. I knew better, and kept asking for my keys and they refused to let me leave. We spent the better part of 1 1/2 hours on the trade-in and trying to walk! After talking to the manager, came to agreement on price of trade-in on my car. They then added a stipulation I could only choose from what was on the lot in Fort Pierce. I picked out an XRT, since a Limited was not on the lot in my color (they really could have gotten one from the Stuart location!) I asked when the XRT was delivered to the lot, they said "last week". As I was driving back home to New York a week later, I found the steering wheel and whole car to shake when I stepped on brakes at speed. I took it to dealership in New York and they said brake rotors are warped and need to be cut. So, I convinced Hyundai corporate to replace the rotors instead of cut them. While I was there, I asked the NY dealer and they looked it up in the system, the car was delivered to Wallace Hyundai Ft. Pierce in June 2023!!! That's not "last week" when I bought the car in March 2024! I was lied to! Now, I'm 1 month into ownership and I'm finding shards of broken glass all embedded in the carpet, under the seats, in the seat folds and cup holder. I never noticed that when I picked it up on delivery day. They didn't disclose the glass was shattered and replaced. This is a shady dealership! STAY FAR AWAY! AVOID WALLACE HYUNDAI of Ft. Pierce AT ALL COST!!!!! More
I recently leased a 2024 Hyundai Santa Fe, this is my 3rd time going to Jay, as he is always communicative, patient and very thorough on all features of the car. 3 cars in 8 years and I will continue to see time going to Jay, as he is always communicative, patient and very thorough on all features of the car. 3 cars in 8 years and I will continue to see him and the incredible staff at Wallace Hyundai! Thank you Jay!! More
A wonderful experience! Joni, Rico and Brandon and the managers were all so mellow. Great price, no haggling and Joni, Brandon, and Rico were great. I love the car! Joni, Rico and Brandon and the managers were all so mellow. Great price, no haggling and Joni, Brandon, and Rico were great. I love the car! More
Recent experience with the Service Department has been HORRIBLE!! I am a repeat customer (I've purchased 2 vehicles from Wallace Hyundai and 1 from Wallace Nissan). Service used to be very good. I could g HORRIBLE!! I am a repeat customer (I've purchased 2 vehicles from Wallace Hyundai and 1 from Wallace Nissan). Service used to be very good. I could go online and get an appointment within 4 weeks. I'm now dealing with an issue that has been going on for several months. The parts come in and they can't get me in for 2 months. Customer Service is rude! I can't get return calls! I try to get a hold of a manager and they won't transfer me. HORRIBLE, HORRIBLE, HORRIBLE!!! More
Can’t service cars they sell. Don’t buy from Wallace in Stuart. 2 month minimum wait for service. GM DOEST RETURN CALLS. WORST EXPERIENCE EVER. I’ve owned toyota, Nissan, Don’t buy from Wallace in Stuart. 2 month minimum wait for service. GM DOEST RETURN CALLS. WORST EXPERIENCE EVER. I’ve owned toyota, Nissan, ford, gm, Saab, Volvo, Audi, Acura - all got service within days. Beautiful 2023 Santa Fe calligraphy - useless with service. RUNAWAY FROM WALLACE STUART. More
Service department in Stuart is the worst I’ve ever dealt with. Months to get in & then Chuck never calls me back when the part for my door lock has been there for months. Chuck needs an assistant because he with. Months to get in & then Chuck never calls me back when the part for my door lock has been there for months. Chuck needs an assistant because he’s clearly spread too thin. Now I have another door handle issue & wishing there was somewhere else I could go. Tried calling service department, no answer & then a recording that hangs up without connecting. Love my Tuscan but I cannot recommend buying in Stuart if that’s where you’re going to have to get it serviced. More
Service shop is terrible. Promised me a loaner. I tried to call before my appointment and they ignored 3 calls over 2 hours. Of course, no laners available once i arrive. Grea Promised me a loaner. I tried to call before my appointment and they ignored 3 calls over 2 hours. Of course, no laners available once i arrive. Great service when your buying a car. They dont give a crap about you afterwards More