Let me head this with Scott’s is the BEST!!!!
Where do I begin????? Do I start with the fact that Scott’s was a GREAT decision to take my car to for service?
OR do I start with the other fact of what drove me to find Scott’s………..the FACT that WALLACE LINCOLN IS A SCAM OF A COMPANY?!?!?!?!?!?
I’ll start from the beginning of my problem. My 2011 Lincoln MKZ Hybrid (Yes, a Lincoln Hybrid. Don’t laugh it’s my commuter car, at 50 miles to the gallon.) I keep it in flawless condition and maintain it at the top of class. So, I am informed by Wallace Lincoln it is ready to perform an airbag recall on my car and to just bring it in. I do and when I get it back I notice something wrong with the perfectly functioning AC. (Keep that in mind I had perfect AC before they tore my dash apart to fix the airbag recall.) I call them and let them know that the tech must have either not plugged something back in or pinched something since I have a noticeable issue with my AC all of a sudden. I am assured they had nothing to do with it and to just bring it in for service. I do. The first phone call starts with them asking me to sit with a salesman to trade my car in for a 2019 since it is in high demand. LOL!!!!! Not going to happen, I do not need a $70,000.00 car to drive to work. I am told by William in their service dept that I need $1200.00 worth of a condenser replacement and an expansion valve replacement, also. That phone call shocked me. How did we go from perfect air to this? I told him no and to get it ready for pickup. When I get there he explains it’s a no charge invoice but that they had to top off the AC gas since it was slightly low but found no leaks. I get in, I drive away, and have hot air blowing. I call William and ask why. He explains that the condenser and expansion valve need replaced and that’s why it stopped working. So now I went from something is strange about how my AC cooling to NO AC at all. I ask around for mechanic recommendations and a buddy at work recommended Scott’s since his father-in-law has used them forever and trusts them. I take it to Scott’s and not even a full 24 hours later I have a working AC system again for $60 bucks. Turns out there was NOTHING WRONG with the condenser or the expansion valve and when they checked the system it had no freon gas in the system…..ZERO!!!! Scott’s filled the system checked for leaks and found NONE!!!! They were extremely honest about everything they did and everything they did not find since I explained what happened to the car at Lincoln. They have gained a customer, no doubt in my mind. The whole crew over there took great care of me and seemed very interested in what I was going through. Scott’s did recommend getting Wallace Lincoln to pay to have the dash taken off to find out what they did to the damper system since they feel there is something wrong with that but we know how that will go. Wallace Lincoln will not return any of my calls about this mess but yet they still continue to call begging me to trade my 2011 in for a brand new one, even sending me mailers begging me. They have definitely lost a customer and I will never step foot on their properties ever again. Scott’s will continue to get my service needs for years to come. Thank youScott’s!!!