Wallace Nissan

Replace variable timing valve on 2014 Nissan Altima I knew I had to pay for a Dianostics Test, parts, and labor. I told Josh Byrd I had replaced one of the Varible Timing Valves and that could be the pr I knew I had to pay for a Dianostics Test, parts, and labor. I told Josh Byrd I had replaced one of the Varible Timing Valves and that could be the problem. I know it only takes maybe 15 minutes to replace this valve. Thats the reason for this poor reveiw as he charged me one and a halve hours labor at $190.00 plus $200.00 for the part and dianostics test for a total of nearly $400.00. I am retired on Social Security and have to struggle just to get by. Thats a lot of money when you have very little to spend. I am sorry to complain but I just have so much money to get by. More

Excellent 😁😁😁 To keep this direct and to the point everyone that I dealt with was awesome. They worked with me and overcome every concern or problem I had all the w To keep this direct and to the point everyone that I dealt with was awesome. They worked with me and overcome every concern or problem I had all the way through the process. Ended up with 2019 Altima for my wife and older but still very nice frontier pickup for me to work out of. Only financed the car and got clear title on my truck. Only time I've ever bought a car and felt as I truly got a great deal wasn't pressured or rushed at anytime or in anyway. Really glad I stopped in to see Joe and all the others that worked really hard to get me the deal they did on both vehicles. More

Best Customer Service I have dealt with a lot of different dealerships and I can say Wallace Nissan of Kingsport has the best customer service when purchasing a vehicle. Th I have dealt with a lot of different dealerships and I can say Wallace Nissan of Kingsport has the best customer service when purchasing a vehicle. They have very polite and professional salespeople. Joe the salesman made us feel comfortable with our purchase. I recommend if anyone is looking to buy a new or used vehicle go by Wallace Nissan of Kingsport and ask for Joe Barrett; he will treat you right. More

Amazing service!!! This dealership goes above and beyond! So happy with my new car and wonderful experience! I will gladly recommend this dealership to everyone!! Thank This dealership goes above and beyond! So happy with my new car and wonderful experience! I will gladly recommend this dealership to everyone!! Thank you Wallace!! More

Nice, friendly Best dealership I have been too. Everyone was friendly and took the time to help out. A Great experience. It was quick and easy financing. Best dealership I have been too. Everyone was friendly and took the time to help out. A Great experience. It was quick and easy financing. More

Easy breezy Joe Barrett is a nice young man, made me feel at ease and was very informative. Quick and easy transaction. Love my truck. Thanks Joe! Joe Barrett is a nice young man, made me feel at ease and was very informative. Quick and easy transaction. Love my truck. Thanks Joe! More

bad car I bought a car here,,it is a dangerous car to drive ,I have been back here twice to get them to give me another car ,,I have had the car in 4 times ov I bought a car here,,it is a dangerous car to drive ,I have been back here twice to get them to give me another car ,,I have had the car in 4 times over problems, ,now the steering wheel is ready to break ,,I am afraid I am going to get killed in this car,,and Jody Chapman says well you bought a bad car,,,I was driving down the road and the steering wheel locked up, ,good thing I was going straight to pull off of side of the road,,,I can't believe they will not work with me to get into a safer car,,I have only made one payment, and now I am afraid to drive it..and by the way I only draw a ss check,,I ask them to give me another car of same price.just change Vin numbers ,,instead they want more money knowing I don't have it..and Jody Chapman was very rude and mean to me when I told him I was afraid of the car.😟 More

Joe was Awesome! Joe was very easy to work with and made sure he got you in the right vehicle! It was a pleasure working with him! Excellent car salesman! Thanks Joe! Joe was very easy to work with and made sure he got you in the right vehicle! It was a pleasure working with him! Excellent car salesman! Thanks Joe! More

Joe was great! No BS straight to the point Very helpful and easy process. Got a brand new car for a good deal! Great place with helpful staff and salesmen. Will come back and refer friends! Very helpful and easy process. Got a brand new car for a good deal! Great place with helpful staff and salesmen. Will come back and refer friends! More

Lies and More Lies I have a 2009 Nissan Rouge. I purchased it new at Wallace. I have always had it serviced at Wallace. I took the car in for service in March, 2018. I I have a 2009 Nissan Rouge. I purchased it new at Wallace. I have always had it serviced at Wallace. I took the car in for service in March, 2018. I told them I had a leak on the driver's side. They told me the axel boot on the passenger side was busted and I needed a new axel. I trusted the dealership and had the repair done costing approx. $750. A few months later, my car was still leaking in the same spot. So, I took it back. Was told it was residual grease. A few months later, it was still leaking in the same spot. Was told the same thing and given a free oil change. On 12/20 I took it back for service and told them there was still a leak. This time, while in the waiting lounge, I was told the transfer case was leaking oil, and it would be $1,150 plus tax and an 8-hour repair. When I checked out, I was told if the transfer case were to go dry, it would lock the engine up, and the repair would be a 2 day job. After I got home, I had more questions. So I called the service manager, Janice Malcom. She told me that the seal between the transfer case and the transmission was leaking and the car was leaking transmission fluid. I felt my car was unsafe for my 2 children to ride in. Since the technician said the car was leaking oil from the transfer case, and the service manager said it was a seal leaking transmission fluid, it raised a red flag. We reached out for a second opinion and talked with multiple mechanics. My Rogue is Front Wheel Drive and does not even have a transfer case. The leak was coming from an axel seal. The same axel that Wallace replaced. The leak has been in the same spot since March 2018. I seriously doubt that my car ever needed a new axel since it didn't fix or change the leak. More