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Walls Ford
Salisbury, MA
959 Reviews
We are a family owned and operated business with 4 Walls actively involved every day. Our lot is packed with Bronco, Bronco Sport, Mach-E, Escape, F150, Superduty, F250, F350, Explorer, Edge, and Transit Connect. Our Automotive Service Department works with all makes and models. Plus, the majority of our Used vehicles (all makes and models) are Certified. And, thanks to our Parts Department, Ford Parts are delivered fast!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 AM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 959 reviews
March 02, 2020
Service and knowledge I had my vehicle in for service for engine and brake problems. I had been to another dealership that likely mis-diagnosed the brake issue costing me I had my vehicle in for service for engine and brake problems. I had been to another dealership that likely mis-diagnosed the brake issue costing me over $1000. I met with Derek and he had a full understanding of the problem I was having with the brake issue. He was also great with communicating about the engine problem and was honest regarding the parts and labor that would be needed to repair the engine issue. More
by peter56
Employees Worked With
Derek Roy
March 02, 2020
Both Joe and the dealership as a whole were very accommodating and helpful throughout the trade-in and purchasing process. The dealership was able to give me a great trade-in price that I was very accommodating and helpful throughout the trade-in and purchasing process. The dealership was able to give me a great trade-in price that I was very happy with and a financing rate that beat my expectations. Jeff was extremely helpful in setting everything up after my initial phone call and he checked in with me more than once to make sure we were happy with everything. Both my wife and I are very happy we decided to go to Wall's Ford to buy our new Expedition. More
by Anthony
Employees Worked With
Joe Crescitelli, Jeff Klein
March 01, 2020
Stan was my salesman on a recent purchase. Hands down the best, most courteous salesman I have ever dealt with! Will absolutely call Stan when I'm ready for another vehicle. the best, most courteous salesman I have ever dealt with! Will absolutely call Stan when I'm ready for another vehicle. More
by Halfmoonmods
Employees Worked With
February 29, 2020
Did excellent job servicing my 2019 Ranger. Courteous and sincerely interested in my concerns. Will definitely return. Took care of general follow up and provided rental during repair of warranty items. sincerely interested in my concerns. Will definitely return. Took care of general follow up and provided rental during repair of warranty items. More
by allendrelick
February 27, 2020
I would love to say thank you to the whole service department for everything they have done. Over the years I have brought my vehicles to them to be worked on or serviced and have always had an A++ se department for everything they have done. Over the years I have brought my vehicles to them to be worked on or serviced and have always had an A++ service. I would also like to thank Derek Roy for always going above and beyond to help me. Thank you all. More
by sno110721
February 27, 2020
Great Customer Service Steven was very helpful. He was able to see that I had similar work a year ago on my Hyundai which I also purchased from Wall's and helped me with th Steven was very helpful. He was able to see that I had similar work a year ago on my Hyundai which I also purchased from Wall's and helped me with the part. I am so grateful! More
by Ehurley1
Employees Worked With
February 24, 2020
service dept very pleasant experience dealing with derrick and steve in the service dept quick drop off work preformed done first thing in morning got call from st very pleasant experience dealing with derrick and steve in the service dept quick drop off work preformed done first thing in morning got call from steve once completed pick car up paper work ready and I was on my way More
by bcasey623
February 24, 2020
Joe was great as our salesperson. He took lots of time Joe was great as our salesperson. He took lots of time and was most knowledgeable and helpful. all the staff were great a good place. Joe was great as our salesperson. He took lots of time and was most knowledgeable and helpful. all the staff were great a good place. More
by revsusanuu1
Employees Worked With
Stephanie ? in office, Joe Crescitelli, Jeff Klein
February 21, 2020
Great experience, always friendly and while my car was serviced Steven fixed a broken key fob so that I did not have to buy a new one! serviced Steven fixed a broken key fob so that I did not have to buy a new one! More
by LisaL
February 14, 2020
Derek is fantastic. Very knowledgeable with great customer service skills. Communicates any issues well with clear explanations. Provides comfort and timely service not only for me, also see it as ob customer service skills. Communicates any issues well with clear explanations. Provides comfort and timely service not only for me, also see it as observing him with other customers. More
by jgershman
Employees Worked With
Derek Roy
