Walls Ford

So glad I stopped in this dealership. Kate was so helpful with every step of the way. She even came in on her day off because I happened to stop in. While I was there I met three generations of Walls! This t with every step of the way. She even came in on her day off because I happened to stop in. While I was there I met three generations of Walls! This truely is a family dealership. Everyone I met was polite, professional, and warm! Great experience! More

Walls Ford and their now closed Lincoln Mercury dealership in Methuen, MA have always been a 1st rate family owned dealership. I have had my Lincoln Mark LT truck serviced at their former Methuen dealership in Methuen, MA have always been a 1st rate family owned dealership. I have had my Lincoln Mark LT truck serviced at their former Methuen facility several times and have always been impressed by their professional behavior and performance on service and maintenance. It is extremely difficut to believe the last reveiwer's December evaluation and comments on Wall's service work. Who in their right mind would ever pay $2000 for a tune-up on one vehicle. The price noted is absurd and unbelievable! Wall's service would never overlook the refilling of an automatic transmission and then attempt to charge a customer for an entire tranny replacement. More likely this "customer" is fictitious and this is merely an attempt to discredit Wall's by a local competitor. After driving a vehicle w/o the auto transmission fluid, the transmission would be ruined and there is no way that a mere refilling at another service shop would make it alright! Beware false reviews. More

I purchased 2 used vehicles from this dealer, a Mercury Montego and Mercury Milan. At first I was treated fairly and, as far as I know, honestly for each scheduled maintence or problem. My last experience Montego and Mercury Milan. At first I was treated fairly and, as far as I know, honestly for each scheduled maintence or problem. My last experience bordered on fraud: 1 1/2 weeks after a $2,000 tuneup of the Mercury a warning light on the console indicated an engine problem. I was told that the transmission needed to be replaced; a cost of over $2,000. I decided instead to have the car serviced at a local repair shop - there was no problem with the transmission other than the fluid was drained and not refilled during the tuneup at Walls! More

Shortly after Christmas 2007 I took my 2002 Ford Ranger to Walls to diagnose a rough idle, occasional bucking and squeaking noise from under the engine. The truck was dropped off without the check engine to Walls to diagnose a rough idle, occasional bucking and squeaking noise from under the engine. The truck was dropped off without the check engine light on. Within 3 hours of dropping the truck off I received a call from the service writer. He called to tell me that my truck needed a new engine and the squeeking noise was a crank bearing. I was very skeptical of this dignosis but it still ruined my New Year holiday and I decided to pay their $99 diagnosis fee and pick my truck up. Unfortunately I didn't pick up until after hours and when I started it the check engine light was on. Once I got home I used my scanning tool and found the engine code was a misfire on cylinder 4...... I called the dealership to voice my frustration and a different service writer said he would make it right so I dropped my truck off again. They did back down from bad engine diagnosis and instead blamed the problems on low oii level and coolant. I have taken care of the truck since new and it has never used oil or coolant. Needless to say I picked mu truck up and went elsewhere. A local independent found the problem in 20 minutes. The left side O2 sensor was gone which was causing the rough idle etc. The squeak was caused by the rough idle shaking an exhaust hanger near the back of the engine. Needless to say I will never do business with Walls Ford and will do my best to tell everyone I can about my experience. More