Wally Armour Chrysler Dodge Jeep RAM

Great customer service The great customer service. From the salesman to Bruce in service, you can't get customer service like this much these days. Every interaction with y The great customer service. From the salesman to Bruce in service, you can't get customer service like this much these days. Every interaction with your personnel has been out of this world. Definitely will be a repeat customer and continue telling people they want to do business with Wally Armour. More

2015 Yukon XL We had a smooth experience with our purchase. Everyone was friendly and willing to help us. I recommend this dealer for your next vehicle purchase. We had a smooth experience with our purchase. Everyone was friendly and willing to help us. I recommend this dealer for your next vehicle purchase. More

Miracles happen everyday! Bought my first new car, at 42, with the help and savvy of both Bill and Tim Powell! Friendly and helpful throughout the process and I would highly re Bought my first new car, at 42, with the help and savvy of both Bill and Tim Powell! Friendly and helpful throughout the process and I would highly recommend Wally Armour to all my friends and family. If I am ever in the market for another car, I would not hesitate to drive, no matter the distance, to a truly family oriented dealership where every person genuinely cares about your buying experience and works hard to make it a pleasurable one. More

Friendly Service Haven't driven the car much to be able to review that, but the service was great. The decision to shop here was based, in part, by the positive revi Haven't driven the car much to be able to review that, but the service was great. The decision to shop here was based, in part, by the positive reviews from other shoppers. Plus they advertised a nice Buick with low mileage. More

A dealership that really cares about the customer! This is the third car I have purchased at Wally Armour. I drive 40 minutes from home to shop at Wally Armour because my experience there each & every This is the third car I have purchased at Wally Armour. I drive 40 minutes from home to shop at Wally Armour because my experience there each & every time has been positive. They are honest about their prices and have an excellent staff to work with you. My salesman, William Powell was pleasant, well informed and helpful. he is a real pleasure to work with. More

Good Experience The sales people are not pushy but very helpful. I have purchased 5 vehicles from Wally Armour and continue to be a customer. They always treat people The sales people are not pushy but very helpful. I have purchased 5 vehicles from Wally Armour and continue to be a customer. They always treat people with respect. I would recommend this car lot to anyone. More

Poor Sales / Service from dealership and service depatment This letter is to address a complaint about service I received from Wally Armour Chrysler Dodge Jeep Ram Dealership in Alliance. This whole issue coul This letter is to address a complaint about service I received from Wally Armour Chrysler Dodge Jeep Ram Dealership in Alliance. This whole issue could have been resolved if a manager just would have taken control of the situation instead of putting my original sales representative; Zach, as the middle man. In the very beginning of August 2015, I visited Wally Armour on a recommendation by a friend to get the orange Jeep Wrangler Soft Top that I really wanted. I drove 25 miles out of my way to come to your dealership. Zach was very accommodating with my needs. The one fault that he made, was that he failed to make the recommendation of having the factory top for my jeep in place of the current after-market one that is on the Jeep now for the approximate difference of $4.00 - $15.00 more a month. I complained about this after-market top less than one month of having it. Zach quoted me $1395.00 more to have the factory top. I asked about exchanging, I was told that this top was mine to do with what I want. He said that I could sell out right to someone else and start over. He told me he would get back to me. Meanwhile the hard top goes back on because I can’t drive around town with it down because you have to store it and not until spring did I call back to talk with Zach about this issue again. My husband is going to be 60 years old with back issues, the factory top is deemed a necessity to make it easier for him to enjoy the benefits of having a soft top. This after-market top has to be hand rolled back, removed from the jeep and has to be stored. When calling in May/June 2016 to find out how we were going to handle my issue, I was now quoted a price of $2200.00 for the same top we talked about in September 2015 at $1395.00. I was willing to negotiate with Wally Armour and was refused the opportunity. Sad to say, but I was offered the same price as if I came in off the street to purchase that top, then I was insulted by the Wally Armour Service department when they said they would take off the labor. I am quite frustrated that I didn’t get to talk to or get a manager to listen or act on my concerns with urgency and customer satisfaction in mind. Zach just got to play the middleman the whole time. If I knew how to get out of my lease without penalties I would. I have never been so disappointed by the service I received at your dealership. I should have just stayed local. I expected a much higher level of service from your company, and I am quite disappointed. Surely, my unfortunate experience is not in alignment with your mission and vison statements you have posted on your website. I will be informing my friends and family about this experience through all my resources. More

Another great experience I went to trade in my little truck for a bigger one knowing full well that my situation was less than perfect for getting approved. With that knowled I went to trade in my little truck for a bigger one knowing full well that my situation was less than perfect for getting approved. With that knowledge my salesman and friend Jeff Ciotti and the rest of the staff bent over backwards to get a deal done within the limits I needed to be in. I'll definitely be sending anybody I know to see them when they need to buy a vehicle... More

Love this place, great service! Everyone was very helpful when causally looking for a vehicle, not trying to push me into buying anything too soon. They worked with me to make sure I Everyone was very helpful when causally looking for a vehicle, not trying to push me into buying anything too soon. They worked with me to make sure I was getting the best rates and the best car. Super friendly also. More

Best vehicle shopping experience ever My salesman Jeff was very helpful, informative, and they don't try to push anything on you here at all. They are very nice people all around, in ever My salesman Jeff was very helpful, informative, and they don't try to push anything on you here at all. They are very nice people all around, in every department I went through, from calling for info to test drive to tags. Their prices are all right on their vehicles in the lot. I had searched about 15 other lots before finding what's now my new truck on their website. I would definitely recommend going here first. More