Wally Armour Chrysler Dodge Jeep RAM

They had my Dodge Journey for over a month they saw the issue but could not fix it. And then they charged me for testing. issue but could not fix it. And then they charged me for testing. More

This is our 3rd Durango that we have bought here. We always call Gabe Taylor. He is awesome and goes above and beyond for us. Definitely recommend Gabe to everyone we know. always call Gabe Taylor. He is awesome and goes above and beyond for us. Definitely recommend Gabe to everyone we know. More

Jeff Ciotti was great to do business with. He was caring, understanding, and really made me feel at home. He made the purchasing process easy too. I definitely recommend you stop by Wally Armour and ask for understanding, and really made me feel at home. He made the purchasing process easy too. I definitely recommend you stop by Wally Armour and ask for Jeff if you can! More

I wanted to share my family’s recent experience at Wally Armour in Alliance, Ohio. It was not a good one at all!! In early April we found a car there we were interested in purchasing. We asked for the car Armour in Alliance, Ohio. It was not a good one at all!! In early April we found a car there we were interested in purchasing. We asked for the car to have a few things checked out prior to our final decision. After a couple days we were surprised to find out that the car was involved in a minor accident when it was being taken to their garage. This led to a need for repairs and quite a delay in repair work due to waiting on parts. We told the dealership we were still interested and wanted updates along the way. Finally on May 11th we got a call the car was repaired. To our surprise the price was now $1700 higher than it was when we initially looked at it. The salesman said the increase was due to car prices have gone up since the time we initially looked at it. We said this is not our fault so why are we having to pay for the accident that caused our delay in purchasing?The salesman also said that there was a price error on the car when we first looked at it that they have now fixed. Again, we said this was not our fault. And also never once in the four weeks or so that we were waiting for this car to be repaired did anyone mention to us that this car had a pricing error on it. After talking to a few salesman there we were told sorry but there was really nothing they could do about it and that they are a “one price best price” dealership. I said obviously the best price is whatever the best price is for the dealership. Since you seem to change it on the customer at your convenience. I continue to voice my frustration over the matter and asked if a manager would be available to talk to me. The salesman said he would talk to his manager and someone would get back to me. Not too much later the salesman called me back and said he spoke to his manager and they would be willing to sell us the car at the cost the car should have originally been priced at, $15,500. When we first looked at the car it was $14,300. So still $1200 more than what it should be. The salesman told me to let him know if we were interested in it still. I told him I was very disappointed in this updated offer as I feel the company should stand by the original price. Nothing that occurred along the way was any fault of the customer but yet that is who is paying the price! Also, I was disappointed that a manager did not have enough decency to give me a call back and talk to me about it. He said I could call back in and ask for a manager. At this point I told him I have lost all trust in the dealership. So just a warning to anyone to reconsider before going to this dealership. On a review site I noticed the dealership responded to a positive car review and gave their “philosophy”with this statement - “I hope you appreciate the way we price our cars and not our customers.” And went on to say, “No trickery, no deception.... just up front honest pricing.” Hmmmm wonder where that philosophy was during our experience there. Buyer beware. More

Jeff Ciotti is the guy to see if you’re looking for a vehicle! He was so helpful and stayed over closing helping us get our suv! vehicle! He was so helpful and stayed over closing helping us get our suv! More

Purchased a new car from Jeff Ciotti. He’s the best and will do anything to help get you in what you want! Justin in service is great as well I appreciate your help and quality work. You guys are awesome will do anything to help get you in what you want! Justin in service is great as well I appreciate your help and quality work. You guys are awesome and took care of every concern! THANKS!! More

Dimitru was friendly, courteous, knowledgeable and helpful. He took care of every concern I had and made the experience as quick and as efficient as he could while giving me ample time to voice any th helpful. He took care of every concern I had and made the experience as quick and as efficient as he could while giving me ample time to voice any thoughts or concerns. I would definitely recommend him, and your dealership to friends and family. More

Easy to work with - very friendly - what we seen online was exactly what we seen in the lot. I would definitely work with them again. was exactly what we seen in the lot. I would definitely work with them again. More

Gabe was so awesome and super helpful. He had really good input on helping me make the best decision for myself. And im SO happy with my decision. I love my jeep. He was very knowledgeable as well. They input on helping me make the best decision for myself. And im SO happy with my decision. I love my jeep. He was very knowledgeable as well. They were also fair and honest with my trade in. I would definitely recommend to friends and families. The other staff were also very friendly and helpful! More