Wally's Nissan of Latham

Not consistance in the Service Department The Customer Service is not consistent. Some associates are very friendly and efficient and others are spotty at best. I called several times to get The Customer Service is not consistent. Some associates are very friendly and efficient and others are spotty at best. I called several times to get information on my navigation system gave my information twice and have yet to hear back from the service department. Its been over 2 weeks. More

Update to my last review. I wrote the last review about buying the brand new 2014 Nissan Altima and then having the dealership damage the car. I will say that I wasn't expectin I wrote the last review about buying the brand new 2014 Nissan Altima and then having the dealership damage the car. I will say that I wasn't expecting much from my past experiences with car dealerships but I was wrong. Bill Fuccillo Jr. called me personally and told me whatever it takes he would resolve the issue. Billy was friendly, understanding and professional. He took the time to understand the situation and correct it. Billy really knows the true definition of great customer service. The issue is in the process of being resolved and I'm very happy with the resolution. Thank you Billy Fuccillo Jr. for what turned out to be a truly exceptional experience! More

Worst customer service and MYLES IS THE RUDEST SALESPERSON I would never recommend anyone come here because you will sit for hours when you supposedly are getting your HUGE deal NOT! Myles gave us the wrong ca I would never recommend anyone come here because you will sit for hours when you supposedly are getting your HUGE deal NOT! Myles gave us the wrong car when we sent him the number via a text. We made him aware there was over a half dozen altimas with cracked front bumpers. He said the car was ready the 17th of March... Surprise we went the following day it WAS NOT READY... Therefore after over two and a half hours it got dark they pulled around with our brand new 2014 nissan Altima... Five miles down the road we stopped to eat I inspected the car out underneath parking lot lights and there was a cracked front bumper!!! Immediately I tried to call Myles back and got the run around for about thirty minutes... Myles calls me back and says this is the car you picked out REALLY MYLES??? First off I would hope brand new cars aren't being sold with any defects... Second that's not the car we picked out!!! When we brought it down there the following Monday the car was there for an entire week... We go to pick up the next Monday and the NEW BUMPER IS NOT FASTENED ON EACH SIDE!!! REALLY??? Again when we tried talking to Myles he talked over us and walked away... When we left another sales associate said he didn't know where MYLES WAS??? Not even a week later on our vacation we look out to see the plastic guard under the bumper is hanging down in the ground!!! SO NO I WILL NEVER DO BUSINESS WITH THEM AGAIN! WHEN THE SALES DONE AND THE PAPERS ARE SIGNED YOU ARE NOTHING TO THEM! More

All I have to say is WOW!! Fuccillo Nissan of Latham gave me the best deal on a new Rouge. My product specialist Mike Skinner was so informative and actually listened to my needs and wants. I would recommen me the best deal on a new Rouge. My product specialist Mike Skinner was so informative and actually listened to my needs and wants. I would recommend Fuccillo Nissan to EVERYONE. You are crazy if you go anywhere else. They can't be beat. If you don't believe me go see for yourself :) More

I got a HUGE deal! I worked with Myles and he was great! I also worked with Lauren in Customer Relations and she was very nice and helpful! Everyone was friendly and I would definitely purchase here again! I also worked with Lauren in Customer Relations and she was very nice and helpful! Everyone was friendly and I would definitely purchase here again! More