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Wally's Nissan of Latham - Service Center

Latham, NY

4.7
1,774 Reviews
Call Service Center (518) 288-9593

1,774 Reviews of Wally's Nissan of Latham - Service Center

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April 18, 2024

Phil and the crew always make sure that you feel welcomed. I even got to see Tate, the person who sold me my car 7 years ago. More

by GINNYBRIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tate
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Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear GINNYBRIM, We're so thrilled to see you received a perfect 5-star service experience at Wally's Nissan of Latham! It means the world to us that Phil, Tate, and the entire crew made you feel welcomed. We strive to deliver exceptional service in all areas, and your positive review is a testament to their hard work. Is there anything else we can do to ensure your complete satisfaction with Wally's Nissan? We appreciate your loyalty and look forward to serving you again in the future. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 17, 2024

Truck was in for state inspection and all was good. While there wanted to take advantage to discuss lease getting close to end. Unfortunately sales people didn't seem to want to take the time. More

by balderman308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear balderman308, We're so happy to hear that your state inspection went smoothly and you were satisfied with the workmanship. Thank you for the positive feedback! We sincerely apologize that our sales team didn't provide the attention you needed when discussing your lease end. It sounds like there might have been a miscommunication. Customer satisfaction is our priority in every area. Could you please contact our Sales Team at (518) 608-1881 directly to discuss your lease questions? We're committed to making sure you have all the information you need to make informed decisions. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 12, 2024

Awesome job thanks so much for doing such a great job! Quick and reliable service More

by shellylillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Wally's Nissan of Latham responded

Dear shellylillian, We're so happy to hear that you had a great overall experience with Phil and our service team! Thank you for the kind words and for recognizing their efforts to provide quick and reliable service. We always strive for top-notch service in every aspect. Would you mind sharing a bit more about what might have impacted your ratings for service price transparency, workmanship, and service time? Your feedback helps us pinpoint areas for further improvement. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 10, 2024

Phil was very knowledgeable and helpful. The services were performed within the expected time frame. Very courteous and professional. More

by Fool4asong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Wally's Nissan of Latham responded

Dear Fool4asong, Thank you so much for the fantastic feedback - we couldn't be happier! We're thrilled that Phil exceeded your expectations, and we appreciate you recognizing his knowledge and professionalism. It means a lot that you were so pleased with the speed and quality of your service. We always strive to provide top-notch experiences for our customers! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 07, 2024

Due to my major repair a loaner car was made available. This was extremely helpful and appreciated. More

by SADIEMARVELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ram
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Apr 10, 2024 -

Wally's Nissan of Latham responded

Dear SADIEMARVELLI, Thank you so much for sharing your positive feedback! We're so glad that our loaner car program was helpful during your vehicle's repair. We always strive to provide top-notch service, and we appreciate your comments on our pricing, workmanship, and service time. If there's anything we can do to make your future experiences even better, please don't hesitate to let us know! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 03, 2024

I have a great car shopping experience and good customer service, and the financial service department is excellent and a pleasure to do business with. More

by info@fundbliz.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Elky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikkie Traficante (Glover)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Ranaudo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Wally's Nissan of Latham responded

Thank you so much for the fantastic review! We're thrilled to hear that you had a great car shopping experience with our team. We always strive to provide excellent customer service and we'll be sure to let Eric, Nikkie, and Steven know about your kind words! The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
March 31, 2024

The service staff at Wally's that we have had the opportunity to work with have been wonderful. We needed a loaner car for the time our Titan was being serviced and they were able to get us one. We More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ram
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Apr 03, 2024 -

Wally's Nissan of Latham responded

Monica, Thank you for sharing your positive experience with our service staff and your insightful suggestions. We're glad to hear you've had pleasant interactions with our team. We always value customer feedback and appreciate you taking the time to share your thoughts about loaner cars and diagnostic fees. While we understand your perspective, dealer policies regarding these matters are often set to balance customer service with operational costs. However, we'll definitely pass your feedback along to management for consideration as we're always looking for ways to improve the customer experience. The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
March 29, 2024

Great service, Ram was amazing, always friendly and very helpful, fixed my recall, thank you! More

by ALEXANDRU.PAPASIMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ram
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Apr 03, 2024 -

Wally's Nissan of Latham responded

Hi Alexandru, Thank you so much for the fantastic review! We're thrilled you had a great experience with Ram and that your recall was fixed efficiently. We appreciate you sharing your positive feedback! The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
March 28, 2024

Attentive staff, quick service, great follow up Fair price , and no problems. Would use again. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Wally's Nissan of Latham responded

Hi Rob, Thank you so much for the fantastic review! We're thrilled to hear that you had a great experience with our attentive staff, quick service, and fair pricing. We always strive to provide a hassle-free process and we'll be sure to let Eric know about your positive feedback! The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
March 25, 2024

This is a very nice modern service garage. Phil is a nice fellow, responsive to questions. More

by JVANNEST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Wally's Nissan of Latham responded

Hi JVANNNEST1, Thank you so much for the kind words! We're thrilled you found our facility modern and Phil helpful. We're proud of our team and always strive to provide a welcoming and efficient experience. We'll be sure to let Phil know! The Team at Wally's Nissan of Latham (518) 278-0766

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