Wally's Nissan of Latham

The service associate was pleasant and professional. He kept me up to date on the progress of my car He kept me up to date on the progress of my car More

Fran is the Best! Even though Nissan wouldnt cover the transmission under warranty because it was expired ,Fran went way over and above to help me get my daughters c Even though Nissan wouldnt cover the transmission under warranty because it was expired ,Fran went way over and above to help me get my daughters car fixed, Shes the best and me and my daughter are very grateful Thank you ! More

The people were very pleasant. The woman at the desk was great and got me in quickly. The woman at the desk was great and got me in quickly. More

Got my vehicle serviced for routine maintenance and got out of there on a Saturday in an hour . out of there on a Saturday in an hour . More

Had a cabin filter replaced an all went well, an got a good review of any problems good review of any problems More

dealership is nice and clean The wait time for an oil change was too long. I think if you are waiting for your vehicle it should be a quicker turn around time. change was too long. I think if you are waiting for your vehicle it should be a quicker turn around time. More

Love having some of the same people I've dealt with in the past still there. the past still there. More

Fast. Efficient. Friendly. Understanding. Kind. Thank you! We are in the middle of a big nove and didn’t have a lot of time. Jake stepped up, got the job d Efficient. Friendly. Understanding. Kind. Thank you! We are in the middle of a big nove and didn’t have a lot of time. Jake stepped up, got the job done and was very professional and understanding. Would recommend him and this dealership to others. More

Tried to buy my lease and dealer didn’t want to help because there was “nothing in it for them” and it would “tie up their staff” even though I was the only customer in the showroom. They failed to see because there was “nothing in it for them” and it would “tie up their staff” even though I was the only customer in the showroom. They failed to see this was my second consecutive lease and I wasn’t servicing with dealerships. Short sighted. They pushed me to Nissan to buy out my lease directly even though Nissan had pushed me to the dealer. It got worse from there because we found out my title had been issued incorrectly after I moved from one state to another. The dealer again refused to help with the purchase, this time citing risk of fines from the state, but advised me they’d be happy to purchase my car directly. It shows that all they care about is profit. Cars like mine with less features are priced over $29000 and they wanted me to sell to them for $23000. It comes from the top of the organization. Look at reviews of Wally’s businesses, especially Ford. I would RUN from Wally’s organization. More

Excellent customer service! Mechanic did a great job repairing my vehicle, provided update on repair. Customer Service rep went the extra mile when shuttle driver was not availa Mechanic did a great job repairing my vehicle, provided update on repair. Customer Service rep went the extra mile when shuttle driver was not available she drove me home which allowed me to work from home. Big plus received free car wash! More