Wally's Nissan of Latham - Service Center

Unable to schedule service appt. We recently purchased a 2017 Rouge. Very Happy with the car. However i have tried for three days to schedule an appt for oil change and tire rotation. We recently purchased a 2017 Rouge. Very Happy with the car. However i have tried for three days to schedule an appt for oil change and tire rotation. I have left messages on voice mail on both Thurs and Fri 12/14 & 15. On Sat. 12/16 I called again and went to the operator asking for service. She told me she would page them, after staying on hold for 10 mins i decided they probably were not going to pick up. I hope this is not indicative of what i can expect from them for service. This is our first vehicle purchased from Fucillo, and to say it has not left a good impression would be an understatement. More

overpriced ripoffs Paid for extended warranty and nothing is covered ever. Told me I had bad parts and turned out to be a broken wire cost 40$ to fix fuciillos told me $ Paid for extended warranty and nothing is covered ever. Told me I had bad parts and turned out to be a broken wire cost 40$ to fix fuciillos told me $600 for parts not needed. Customer servise is poor and will never purchase another car here in my life. Had car less than a year and multiple problems and nothing is ever covered by the warranty i paid thousands for More

Poor Service and Overpriced Very disappointed with Fucillo Nissan. I dropped off my 2014 Xterra to have the serpentine belt, rear splashguards(mudflaps) and one fog light replace Very disappointed with Fucillo Nissan. I dropped off my 2014 Xterra to have the serpentine belt, rear splashguards(mudflaps) and one fog light replaced. I knew what work needed to be done, however, I still agreed to the "diagnostic charge". The next day I was quoted $1010.00 for the repairs. You can see the attached photos for specifics but about $250 for the mudflaps( including one hour of labor), $190 for the belt (including one hour of labor) and $520 for the fog light (including 2 hours of labor). I purchased the same quality if not better parts on amazon for $140 dollars. The serpentine belt took me 20 min to put on (two screws/clamps to remove one hose, push down on the tensioner and remove/ replace the belt). The splashguards took 15 min(3 Phillips head screws and two push pins that came the mudflaps). If that wasn't bad enough, the fog light wasn't even really broken but would have been just as simple a repair. The one set screw that held it in place (along with two other interference slots/tabs) had come loose and fallen out. I replaced the set screw in 15 min. What would have cost me over a thousand dollars at Fucillo ended up costing me $80 and less than an hour of my time. In the end, I guess I'm even more upset at having to pay a "diagnostic fee" for repairs I TOLD THEM I wanted and in the end they didn't even properly "diagnose" the fog lights. I WANT the mechanics at Fucillo to make money. I WANT Fucillo to make money. I realize that businesses have overhead, taxes etc...but this gross overcharging and lack of attention to detail is sloppy at best, borderline criminal at worst. This is the second Nissan I have purchased and my (ex) wife has purchased or leased three. Seriously reconsidering another brand following this experience. I keep thinking about people that don't have the wherewithal to understand what something should cost or the amount of time it would reasonably take to repair. More

Terrible service department! This place is a big scam. I brought my Sentra there for a starter problem, they charged me $1200 for parts & labor. The car wouldn't start when they w This place is a big scam. I brought my Sentra there for a starter problem, they charged me $1200 for parts & labor. The car wouldn't start when they were done, and they lost my keys. I had to have it towed to another place. They are scammers and liars, they have the worst service department I've ever dealt with in my life. I even had the Attorney General involved after they had my car for two months. Don't bring your car to this scamming dealership!!!! More

EXCEPTIONAL SERVICE DEPARTMENT AND "GEORGIANA" Fuccillo Nissan of Latham has an exceptional Service Department. It is because of them and their Shuttle Driver, Georgia, that I am making my next pu Fuccillo Nissan of Latham has an exceptional Service Department. It is because of them and their Shuttle Driver, Georgia, that I am making my next purchase a Nissan and my dealer, Fuccillo Nissan of Latham. More

registration and check up on car we were in for oil change and check up on our nissan tuesday, what a pleasure staff all employees we dealt with very customer friendly and honest, we we were in for oil change and check up on our nissan tuesday, what a pleasure staff all employees we dealt with very customer friendly and honest, we had the car done in no time at all. thank you all for your great service marjorie and frederick fusco. More

Excellent Customer Service I was in for a oil Change and tire rotation. Everything was done in a timely manner. Staff is very customer friendly and approachable. Thanks again a I was in for a oil Change and tire rotation. Everything was done in a timely manner. Staff is very customer friendly and approachable. Thanks again and Happy Holidays!! Shiraz More

Excellent from Scheduling - Drop off - Pick up Walked in with a problem, service manager took a verbal report on problem, scheduled a service visit according to my schedule. I dropped off the vehic Walked in with a problem, service manager took a verbal report on problem, scheduled a service visit according to my schedule. I dropped off the vehicle the night before, again as a convenience to me. Service Manager reviewed my problem. I asked for completion next day by a certain time, he promised to call when done. Next day, I received a timely call advising that my vehicle was done. I picked up the car as scheduled, reviewed what had been done with the service manager and was on my way. Vehicle problem was fixed as per my observance on the way home. Warranty Work - No Charge More

Quick Service Best Dealership!! Their service is amazing. In and out in less than fifteen minutes. From past experiences I was not too keen on bringing the car to t Best Dealership!! Their service is amazing. In and out in less than fifteen minutes. From past experiences I was not too keen on bringing the car to this dealership for services, but after dealing with Fuccillo, they’ve restored my faith! Thank you so much! More