Walnut Creek Cadillac

Safety Recall Notice on 2017 CTS Although Cadillac Detroit took five months to respond to this Notice and provide the necessary Power Steering Gear Assembly to Dealerships, when they Although Cadillac Detroit took five months to respond to this Notice and provide the necessary Power Steering Gear Assembly to Dealerships, when they did, MSC's Larry Anair promptly brought my CTS back to life. Larry not only addressed the power steering assist issue, but the collateral battery as well. He did so in a professional and courteous manner, answering questions and assuring me that my concerns would be handled without delay. My CTS was returned as promised, detailed, ready to go, and my wallet surprisingly undisturbed! It has been a distinct pleasure interacting with this Service Department and, especially, having received excellent attention by Larry, I look forward to my next visit. More

Escalade All went well, purchased many cars in my life so far.. Painless , quick, no xx!! Need a little more effort with the detail and cleaning. But that’ All went well, purchased many cars in my life so far.. Painless , quick, no xx!! Need a little more effort with the detail and cleaning. But that’s it, will be returning and will be expecting a cleaner new car when I leave. Other then that, I chose this dealer and glad I did! More

Worth The Trip! Even though travel distance is same/similar, I reluctantly tried MSC vs my point-of-origin dealership, FH Dailey, because it's a cleaner, more relaxin Even though travel distance is same/similar, I reluctantly tried MSC vs my point-of-origin dealership, FH Dailey, because it's a cleaner, more relaxing trip; glad I did! 98% of my service visits have been an excellent experience, mostly due to David, but I've found all of the service personnel to be friendly, professional and helpful... but David is truly outstanding! Although Jim Bass is not a Service guy, he too, is a truly outstanding professional (just wanted to give him 'props' also). FH Dailey is begging me to return but, unlikely, unless things change at MSC. More

Best service always The service department is always very professional. They explain exactly what they are doing and why. They are prompt, courteous and knowledgeable. Th The service department is always very professional. They explain exactly what they are doing and why. They are prompt, courteous and knowledgeable. This is by far the best dealership in the Bay Area More

A pleasure. Low pressure. Helpful. Time to think things over. Very competitive pricing. Fair. Informative. In addition there was a wide selection. Every represen Low pressure. Helpful. Time to think things over. Very competitive pricing. Fair. Informative. In addition there was a wide selection. Every representative I met was professional and listened. Sums it up. More

On time, thorough, friendly, and trustworthy f I am new to Michael Stead service his past year, having recently leased a new XT5 from them. But I am not new to new cars nor to service from dealersh I am new to Michael Stead service his past year, having recently leased a new XT5 from them. But I am not new to new cars nor to service from dealerships, having bought many new cars of different brands over the past 59 years. I have never experienced such sincere attention and response from a dealership as I am experiencing from Michael Stead. Their staff, to a person, reaches out to me in numerous, friendly and caring ways to ensure my complete satisfaction with every aspect of their service. The questions they ask and the length they go to understand exactly my needs and concerns greatly exceed my expectations. The result is a service call that has zero stress but provides a high level of confidence in the work they do and in the car I’m driving. More

Great Job My transition from my old car to my new vehicle was swift and pleasant. Staff was attentive to me and it was a very positive experience. My transition from my old car to my new vehicle was swift and pleasant. Staff was attentive to me and it was a very positive experience. More

Excellent Customer Service The service I received at this dealership was outstanding. They were quick, knowledgeable & courteous. They were eager to do a thorough check of my c The service I received at this dealership was outstanding. They were quick, knowledgeable & courteous. They were eager to do a thorough check of my car & that made me feel like they really cared about my safety More

Outstanding Service My xt4 was taken in for a recall, my XT4 was taken in at the schedule time. I was given a loaner vehicle and my XT4 was returned to me in a timely ma My xt4 was taken in for a recall, my XT4 was taken in at the schedule time. I was given a loaner vehicle and my XT4 was returned to me in a timely manner. Outstanding More

A wonderful car dealership to deal with Everyone on their staff was warm, friendly, and prepared for me from the moment I arrived until I drove away at the completion of my service. The rep Everyone on their staff was warm, friendly, and prepared for me from the moment I arrived until I drove away at the completion of my service. The repairs were done quickly and done right. I left knowing that I want to come back here again for my next service. More