Walnut Creek Cadillac

Excellent service and Joe was extremely nice. The waiting room was nice and comfortable and the store was clean. Joe went over and beyond to help me understand my remote to the Cadillac. room was nice and comfortable and the store was clean. Joe went over and beyond to help me understand my remote to the Cadillac. More

Joe was great at service, highly recommend him. Nice and honest fast turn out. Brake replacement and navigation display was not working, he changed it all. honest fast turn out. Brake replacement and navigation display was not working, he changed it all. More

Great Service as always Made same day appointment. In and out in less than two hours. Car was washed. Service rep (Joe) was excellent, friendly, thorough. Everyone at this de Made same day appointment. In and out in less than two hours. Car was washed. Service rep (Joe) was excellent, friendly, thorough. Everyone at this dealership provide the best customer experience in the area. I will buy my car here and have it serviced here as long as I continue to receive this level of serve. More

The dealership as aways is clean and Joe Whiteker the service advisor was friendly and courteous. The job was completed and in a timely manner. service advisor was friendly and courteous. The job was completed and in a timely manner. More

I had an excellent experience at Michael Stead Cadillac. Joe in service was very easy to work with and kept me updated about the service on my vehicle. Would recommend this dealership to anyone! Joe in service was very easy to work with and kept me updated about the service on my vehicle. Would recommend this dealership to anyone! More

Unbelievably BAD Experience I was returning my lease Unbelievably BAD Experience I was returning my lease and started looking around while I was waiting. Long story short, I bought a used XT5. I ta Unbelievably BAD Experience I was returning my lease and started looking around while I was waiting. Long story short, I bought a used XT5. I talked to the salesperson and finance manager to ensure any charges for the lease would be taken care of since I was buying a car from them and couldn’t afford a down payment on top of any end of lease charges. They assured me I would not go anything for the car I was turning in. A couple weeks later a $2500 bill came in the mail for excessive wear charges. When I called, the sales person wouldn’t even take my call and transferred me to the finance department. They told me there’s nothing they can do and I asked to speak with the general manager. She wouldn’t talk to me and the finance guy came back to me and said sorry there’s nothing we can do. I’m really upset and this will be the first of many reviews I leave online telling my story about this horrible situation. I will never go back there for service and I will tell every person I know to steer clear of this dealership. I guess they will say anything to sell a car nowadays. Not good. More

OUTSTANDING David --as usual--makes all the difference! please stop requiring the review to be 25 words long--stay safe best mark iruyefehdmgktieywgwg000000000 ma David --as usual--makes all the difference! please stop requiring the review to be 25 words long--stay safe best mark iruyefehdmgktieywgwg000000000 mary had a little lamb whose coat was gmc silver More

Very professional and friendly I am a long-time customer of Stead and the reason I keep going back is because of their commitment to provide excellent service to their customers. I am a long-time customer of Stead and the reason I keep going back is because of their commitment to provide excellent service to their customers. More

Jack did a fantastic job. Went out of his way to get things done quickly and correctly. I appreciate his honesty and would tell anyone to contact him if they have business there. things done quickly and correctly. I appreciate his honesty and would tell anyone to contact him if they have business there. More

The detail work on my 18 year old car was fantastic. Waxed, cleaned the interior and under the hood, it was spotless when I picked it up. Waxed, cleaned the interior and under the hood, it was spotless when I picked it up. More