Walser Buick GMC Bloomington

Never Again / Do Not Recommend We purchased our Nissan Armada from Walser because it is a trusted name in the Twin Cities. We were made to feel warm and fuzzy about our purchase by We purchased our Nissan Armada from Walser because it is a trusted name in the Twin Cities. We were made to feel warm and fuzzy about our purchase by being sold a vehicle which has been "fully inspected" and we were also given a carfax report. Although we felt that they were hustling us a bit on our trade, we were excited to be purchasing a brand of vehicle was love from a name we trust. Within 6 months we have already had thousands of dollars worth of repairs on this vehicle including but not limited to: bad valve stems on the tires with constant sensor errors, blown transmission gasket, muffler fell off completely, air conditioning has never worked (we purchased in winter so didn't know), transmission slips and doesn't fully lock car in park, and now electronic display is locked up, . It seems another day another problem and every time we make a call we are told that it is just too bad. No apologies or attempting to salvage our customer relationship. They also dropped the ball multiple times in regards to our remote start purchase. As a business owner myself, I could never imagine treating a customer with such disregard and running from the issues at hand. I would never recommend them to anyone. More

Excellent service department I've had my Buick Enclave serviced here for 6 years. The entire staff at Walser is always very friendly and helpful.The work has always been done in a I've had my Buick Enclave serviced here for 6 years. The entire staff at Walser is always very friendly and helpful.The work has always been done in a timely manner and they have never recommended an unnecessary repair. More

Joe Ryan (Lead Salesman) was great but Zach Palmer was unbelievably helpful to me in buying my 2014 Terrain!! He set up my Remote start with my IPhone and he did everything!! He went above and beyond h unbelievably helpful to me in buying my 2014 Terrain!! He set up my Remote start with my IPhone and he did everything!! He went above and beyond his regular duties!! I will always buy my cars from Zach !!!! I think Zach should be the Lead Salesman !! It was a good experience for me!! More

We've purchased 3 new cars at Walser. Their prices are clear, including trade-in evaluation/value. The salespeople are salaried, attentive and friendly. Our new car had a very minor issue which the are clear, including trade-in evaluation/value. The salespeople are salaried, attentive and friendly. Our new car had a very minor issue which the service department handled quickly. Our salesman followed up a day or two after we accepted the car to be sure everything was OK. We will buy from Walser again. More

We've always had a great experience with Mitch Green and his staff at Walser Gmc. Service department is friendly and gets work done in a timely manner. We would purchase another vehicle from them in th and his staff at Walser Gmc. Service department is friendly and gets work done in a timely manner. We would purchase another vehicle from them in the future More

I recently bought a pre-owned Regal from Tim and Branden and their customer service was top notch! In fact, the entire staff was great! I met the GM Mitch Greene and he runs a great ship! I'd recommend all and their customer service was top notch! In fact, the entire staff was great! I met the GM Mitch Greene and he runs a great ship! I'd recommend all my friends to them from now on! More

Walser has disappointment me for the last time. I have purchased several vehicles from them over the years and used to think there was no other place in town to shop, only to have their service department purchased several vehicles from them over the years and used to think there was no other place in town to shop, only to have their service department and sales staffs become an embarrassment and a joke. The service department can’t fix anything on the first try (and in most cases – subsequent tries) and unless they are selling you a car, most salespeople won’t even look at you. Today was the final straw. I went to Walser GMC Buick in Bloomington. The first thing notice is what a cluster their parking is – that dealership is a mess. While trying to work on getting through the narrow driveway between the building and their used cars, a salesman almost hit me trying to race through with a Buick Encore – didn’t even look at me as he came 5 inches past my window, then he did again 3 minutes later!! Then there is the rest of the wonderful sales and reception staff; I was there to look at a new Acadia, I walked in and there was a salesperson (I assume) standing at reception talking to the receptionist, he turned around and almost looked like he was going to ask me if he could help me, but decided to walk away instead. I told the receptionist that I wanted to see if one of the Acadia’s from their website was still there. She looked around and said “I’m sorry; I don’t think I can find anyone.” She then asked me if I had a stock number and I said I would have to look it up on their website and pulled out my phone. I stood there for a couple of seconds until I realized that she was actually waiting for me to look it up rather than offering to do it for me. I said to her “so you don’t have a salesman that can help me?” to which she replied “no, sorry.” I said I would come back when there was someone available; all she said was “okay.” I of course am NEVER going back to Walser again. What car dealership in their right mind lets a customer walk out the door without letting anyone talk to them, especially someone that wanted to buy a car!?!?!?!?! I would recommend you avoid them like they were selling toxic waste. More

My car buying experience was exceptional! The employees were friendly and did their absolute best to get me into a vehicle in my price range and one that I love. Even after I bought my car, they were will were friendly and did their absolute best to get me into a vehicle in my price range and one that I love. Even after I bought my car, they were willing to help me understand my options and learn how to navigate through all of them so I could operate everything correctly. I have already referred my parents and would advise anyone looking for a car to check out the Bloomington Walser Buick dealership… They were awesome! More

We have purchased Buicks from Walser for, approximately, the last 40 + years. As a result, we have had repairs of all kinds done. Never have we had a bad experience! From the front office (Mitch Greene) the last 40 + years. As a result, we have had repairs of all kinds done. Never have we had a bad experience! From the front office (Mitch Greene) to the Service Manager (Dave Runde), all of the employees have been "spot on"! Forest and Augustine M. Green More

Everyone at Walser is great. We had a amazing experience with Matt Cardenas purchasing a car. He still answers any questions for me and is extremely helpful. I would use him again in a heat beat. It was a with Matt Cardenas purchasing a car. He still answers any questions for me and is extremely helpful. I would use him again in a heat beat. It was a very refreshing experience compared to other dealerships. More