Walser Buick GMC Bloomington - Service Center

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Great shop! Clean, modern and very friendly people that work in the service department. They went the extra mile to diagnose the issue with my acadia. I will Clean, modern and very friendly people that work in the service department. They went the extra mile to diagnose the issue with my acadia. I will be back for sure, makes driving past my local GM dealer very easy for the top notch service provided at Walser. More

The classic dealership experience of over-promise and under-deliver. We had to follow up several times for simple requests and heard different things from different sales reps. In all, it didn’t feel lik under-deliver. We had to follow up several times for simple requests and heard different things from different sales reps. In all, it didn’t feel like the customer came first. Herik’s hustle and commitment to us secured the ‘deal’, otherwise we would have looked elsewhere. In all, bad taste from sales and management. More

GMC did a very good job with my car and it’s riding pretty good. pretty good. More

I brought my car in for a timing chain issue. The mechanic refused to even look at the timing chain. Instead, he insisted that my issue was related to corrosion on my fuse box. I asked the shop m The mechanic refused to even look at the timing chain. Instead, he insisted that my issue was related to corrosion on my fuse box. I asked the shop manager, Kelly, to get involved. He also insisted there was nothing wrong with the timing chain and refused to even look at it. Everyone insisted that I pay over $1200 to fix the corrosion before they would even consider looking at the timing chain. I decided to take my car elsewhere since the mechanic refused to look at the issue I asked him to look at. In addition, everyone I spoke with was rude and condescending. It was an awful, infuriating experience. I took my car to Rosedale Chevrolet. They looked at the timing chain, as I requested. They were kind to me from day 1. And guess what? The timing chain was bad. They replaced it and the car runs like a dream… even with the supposedly inoperable fuse box. I have no confidence in any of the mechanics in your shop to be able to correctly diagnose an issue. I feel like they were trying to extort me. It felt like willful lies to get me to pay for things I didn’t need. And the sales team made a predatory offer of $100 to buy my inoperable car, that was only inoperable because the mechanics are either incredibly bad at their jobs or were trying to steal from me. More

The work was done quicker than estimated. Nice waiting lounge Will definitely bring my car back to this location Nice waiting lounge Will definitely bring my car back to this location More

I was told that it would take 3 hours to do the job and they did it right on time 3 hours 15 minutes brought me home pick me up took me back to the dealership they did it right on time 3 hours 15 minutes brought me home pick me up took me back to the dealership More

My brand new vehicle has a defective panel and getting it replaced has been very difficult and it’s still not done. I had to take it to a separate shop (another Walser location) and they said that shop neede replaced has been very difficult and it’s still not done. I had to take it to a separate shop (another Walser location) and they said that shop needed to get it approved by the dealer (another Walser location) before they could do anything. It’s been over two weeks and I still haven’t heard from anyone. More

I really appreciated the step by step communication. Everyone was extremely helpful and kind and the work I had done was completed quicker than I expected! Everyone was extremely helpful and kind and the work I had done was completed quicker than I expected! More

Thank you so much to Chuck and the mechanic who took the time to fix my Arcadia the right way. I never did catch the name of the mechanic, but I am very grateful to her for all of her work. Chuck, I know it time to fix my Arcadia the right way. I never did catch the name of the mechanic, but I am very grateful to her for all of her work. Chuck, I know it was a surprise that I would have to leave my vehicle, but thank you for taking care of procuring a rental vehicle. the communication was awsome! Thank you so much for making this a NOT miserable experience. Additionally, Erin Yu who worked with me to purchase my vehicle was amazing. She went over and above to answer my questions and secure the financing. Thank you to her also. More