Walser Buick GMC Bloomington - Service Center

Great Customer Service! I’m very happy that I purchased my service warranty through Walser Buick because they have taken great care of me each time I’ve needed some service I’m very happy that I purchased my service warranty through Walser Buick because they have taken great care of me each time I’ve needed some service. Thank you! More

The new brakes that were installed fell off while driving my children to school. Parts flew off and hit car behind me. my children to school. Parts flew off and hit car behind me. More

I came in with battery issues I wish they would have started with this Hey truck is 36 months old and while it tests ok, a deep cycle test is $190 and we can put a new battery in for this, then do chec started with this Hey truck is 36 months old and while it tests ok, a deep cycle test is $190 and we can put a new battery in for this, then do check engine light et More

I have received fair service nothing special or superior that would make me give a higher rating. Customer service is average at best on my last visit. that would make me give a higher rating. Customer service is average at best on my last visit. More

I like dealership satisfaction always, I was trying to get phone calls coming through auto, didn't work get phone calls coming through auto, didn't work More

Had a car battery put in last Monday everybody was great and fast special thanks to Alex service manager and Lillia the service rep will be back thanks again and fast special thanks to Alex service manager and Lillia the service rep will be back thanks again More

I’m a 59 YO Disappointed Customer. Walser Buick GMC performed a pre-purchase inspection on our Buick Encore in August 2019 before we bought our car. Since then, we have not missed Walser Buick GMC performed a pre-purchase inspection on our Buick Encore in August 2019 before we bought our car. Since then, we have not missed a preventative maintenance service visit since Walser’s pre-purchase report stated we were buying a car that had been well maintained and there were no issues to prevent us from buying the Encore. June 2023: Our Encore hit 60,000 miles and we brought our car to Walser - as we always have - for the scheduled maintenance. I checked in the car for service with Morgan and asked her if the mechanic could find out what was causing a ticking sound coming from the engine; and if that was normal. We picked up our Encore a couple days later and the technician/mechanic could not detect a ticking sound after tightening of the timing belt. While driving home, we heard the ticking again. We returned the car to Walser. This time the technician could not determine where the ticking was coming from, and Walser would need to keep our Encore for a couple nights to complete an “engine hot” and an “engine cold” test …. Which was recommended by General Motors HQ. Morgan explained that this was a powertrain issue, and the repairs would be covered under the GM warranty. Two days later, we picked up our car again and we didn’t make it home due to the engine light coming on and oil was free flowing on the ground from the engine. Frantically, we called Morgan and she had towing service return our Encore to Walser. There it goes, back into the Walser Service Center to stop the oil leak and figure out why the “Check Engine” light was on. We still didn’t know if the ticking issue was found/repaired. Two days later … Hooray! Walser fixed the massive oil leak, and we picked up our car …. once again. We were not sure if the ticking sound was fixed because the check engine light came back on in the Walser parking lot as my wife was attempting to drive the car back home. So, into the garage our little Encore goes on Wednesday, June 22nd. Tuesday, June 27, 2023: (today) I received a voicemail @ 5.12 PM from Morgan letting me know that our car was fixed. The ticking sound was gone and fully covered by warranty. Unfortunately, Morgan then stated: Today, the technician noticed coolant leaking from the water pump area; which is not covered by the powertrain and I will have to pay $893. Weird, or what? Why was this water pump issue never discovered by the technician earlier this month? On a brighter note, Walser did provide us with a beautiful Buick Envision as a loaner car during this whole ordeal. However, we find ourselves asking … “Wha’ Happened?” We fell totally in love with the loaner car. Do you think we will be buying that Buick Envision from Walser. …. “I don’t think so.” More

NOT a happy camper! @! Bought a 2016 Trax and within a year discovered the A/C was inoperable AND had to replace the thermostat!! I (and my family) are repeat customers @! Bought a 2016 Trax and within a year discovered the A/C was inoperable AND had to replace the thermostat!! I (and my family) are repeat customers, but NO MORE! I asked them to help me out with the almost $2000 repairs and they said they would not be in business if they paid for repairs on cars within a year. I am on Social Security and due for 2 surgeries this month 220 miles away! My car blows nothing but hot air! NOT impressed!! More

Service very poor. Charged $180 upfront 'diagnostic fee' then claimed could find nothing wrong. I would NOT ever go here again for service work. Rep was also surly. Yea Charged $180 upfront 'diagnostic fee' then claimed could find nothing wrong. I would NOT ever go here again for service work. Rep was also surly. Years back they had very professional and capable employees, but apparently no longer. More

Visiting Twin Cities from New Mexico and had problem with car overheating. Service tech recommended water pump replacement at cost of $900.00, including parts and labor. While I felt charges were quite exces car overheating. Service tech recommended water pump replacement at cost of $900.00, including parts and labor. While I felt charges were quite excessive, I elected to have work done. Preparing to leave cities for New Mexico, I raised hood to check oil and discovered seven (7) plastic fasteners designed to hold the engine “shroud” in place missing!!!! Drove the car back to shop and the missing parts were replace immediately. I can only imagine what else the mechanic “overlooked” in repairing my vehicle. I would not return to Walser Buick ever again even to have something as insignificant as having tire pressure checked. All in all, both my attitude and checkbook in a sad, sad state. I don’t object to “paying” for quality and excellence; however when I do I expect quality and excellence in return. I guess that if you read this, you have figured out that I would not recommend that anyone go to Walser Buick for any reason what-so-ever! More