Walser Buick GMC Bloomington - Service Center

Service department seemed incompetent. They charged me over 800 dollars just to diagnosis the issue. I didn't feel like they would be able to fix it correctly so I took it somewhere else. They charged me over 800 dollars just to diagnosis the issue. I didn't feel like they would be able to fix it correctly so I took it somewhere else. More

They are a very good people they talk to you. They listen to you. They do what you asked to do to get done. They listen to you. They do what you asked to do to get done. More

I had an appointment for an oil change- When I arrived the advisor told me it would be 2.5 hours because of staff shortage Poor communication- why would t they let me know that before my appointment? the advisor told me it would be 2.5 hours because of staff shortage Poor communication- why would t they let me know that before my appointment? More

I picked my new Sierra up. AT4X. Reid Henderson & the rest of the collateral support personnel did a FABULOUS JOB!!! AT4X. Reid Henderson & the rest of the collateral support personnel did a FABULOUS JOB!!! More

I went in for an oil Change, tire rotation and new battery, service was quick and service tech was friendly and I had a great experience battery, service was quick and service tech was friendly and I had a great experience More

Brought car in 3 times for the radio cutting out lest each time with more issues than I started with. An expensive pair of sunglasses disappeared from my truck while they had it the 2nd time. Called to each time with more issues than I started with. An expensive pair of sunglasses disappeared from my truck while they had it the 2nd time. Called to get it fixed the 4th time and the person on the phone told me it was a tech issue and I should be talking to sales. Called sales and was on hold for 10 minutes then I hung up. More

Took them 2 hours to start working on my car for an oil change, when I showed up at my appointment time. Was not warned or apologized to. I was initially told it should only take an hour, but ended up bei change, when I showed up at my appointment time. Was not warned or apologized to. I was initially told it should only take an hour, but ended up being 3 hours. Then I had to pay over $100. Never going here again. Maybe management shouldn’t make their employees overbooked and they could avoid this… More

Work took a week to replace a light and battery. When work was completed there was a crack in tail light, unsure of where it came from When work was completed there was a crack in tail light, unsure of where it came from More

I want to give this dealership business, but I’ve been burned at least a couple times. First time I brought my truck in to get some things fixed that were under warranty. I tried to be easy and give them burned at least a couple times. First time I brought my truck in to get some things fixed that were under warranty. I tried to be easy and give them my truck for a couple days, but I think that made my repairs low priority to them. My truck was stuck there for days longer than estimated. The last time I again brought my truck back in to get a part installed that had been back ordered for months. This time I told them I’d only leave the truck for the day. I picked it up and drove away only to find that the part that they said they put in didn’t even work. I didn’t even call them back to let them know. I’m afraid that it’ll just be another run around, so I’ve put it off for now. More

Excellent, prompt service with excellent communication and friendly, helpful employees. Very satisfied with my experience! and friendly, helpful employees. Very satisfied with my experience! More