Walser Buick GMC Bloomington - Service Center

If I could give zero stars I would. Nothing but incompetence in the service department. Don't bring. Your chevrolet or GMC to this dealer because they do not want to do any type of w Nothing but incompetence in the service department. Don't bring. Your chevrolet or GMC to this dealer because they do not want to do any type of warranty work. They will say they can't find the problem just so they can charge the labor without doing anything. I talked face to face with the mechanic that worked on my truck he said the service advisors don't know xxxx about automobiles and give little to no detail when asking them to troubleshoot a problem. More

Do not use the service center at this dealership unless you brought a lot of Vaseline. The service manager will not acknowledge or apologize for blatant wrongdoing by the service center. Bring pliers becau you brought a lot of Vaseline. The service manager will not acknowledge or apologize for blatant wrongdoing by the service center. Bring pliers because getting ahold of Alex the service manager is like pulling teeth. More

I brought my vehicle to Walser Bloomington GMC due to a persistent buzzing noise occurring over bumps. Initially, the diagnosis concluded “no issue found.” However, upon a test drive with the technician na persistent buzzing noise occurring over bumps. Initially, the diagnosis concluded “no issue found.” However, upon a test drive with the technician named Dan, the noise was acknowledged, and he speculated it was related to the garage door opener in the headliner. It was removed, and I was still charged for a full hour of diagnostic labor. The issue persisted on the drive home, so I contacted my service advisor, Brian, who scheduled a follow-up visit. Upon returning, I was told by three staff members they could not hear the noise. However, during a drive with the foreman, Kelly, the sound was immediately apparent and documented as originating from multiple areas — the front and rear suspension, sunroof, and driver-side door. After keeping the vehicle for several days, the dealership addressed only some of the concerns. The sunroof noise was resolved by adding insulation around loose wiring in the headliner, but the driver door and suspension noises remained. Despite partial resolution and repeated validation of the issue by staff, I was denied a refund for the initial diagnostic charge. I attempted to escalate the concern to the service manager, but was met with resistance and a lack of accountability for the incomplete repair and misdiagnosis. As someone with professional experience in automotive reconditioning and inspections, I found this process to be substandard in both technical diligence and customer communication More

The service team at WALSER is very hopeful and courteous they were able to get me in and out for an oil change quickly right away they were able to get me in and out for an oil change quickly right away More

Walser did a great job getting in a new truck. There service was above all of my expectations. There service was above all of my expectations. More

Great people to work with. Very helpfull and answered all the questions I had about my vehicle Very helpfull and answered all the questions I had about my vehicle More

Walser Buick has been a very high skill, high touch dealership particularly for service. It is a pleasure having maintenance done there. dealership particularly for service. It is a pleasure having maintenance done there. More

Prompt and professional, clear communications and thorough service. There is easy transport for long appointments. thorough service. There is easy transport for long appointments. More

Shannon was great . She was carrying, always looking out for my best interest. I appreciate the work she did for us . She was carrying, always looking out for my best interest. I appreciate the work she did for us . More

Shannon is great understanding, doubtful and caring . She helped us through the whole process. My wife and I would like to thank her. She helped us through the whole process. My wife and I would like to thank her. More